Previous freight forwarding or cargo airline experience is desired.
Previous experience in an aviation operations environment is desired.
Knowledge of flight or aviation programs and procedures is desired.
Demonstrate customer-centricity, operational and commercial thinking, systemic thinking, calculated risk-taking, initiative, adaptability, collaboration, stakeholder relationship-building, active listening, and accountability for high standards and results.
Responsibilities
Provide 24/7 cover for operational directions and queries.
Understand mission requirements and set up flights as required.
Optimize the use of aircraft and crew resources within crew duty and maintenance limitations.
Coordinate and confirm flights with the operator and relevant parties, including handling agents, fuellers, customs and immigration.
Apply for landing and overflight permissions.
Monitor flight progress and keep customers updated in a timely manner.
Identify potential resolutions and recovery plans when required.
Identify situations where escalation to line managers is appropriate.
Implement recovery plans in the event of delays, aircraft on ground events, and similar disruptions.
Accurately complete company flight logs and post-flight data.
Contribute effectively to procedures and other documents.
Collaborate with Commercial and Customer Service colleagues to solve complex flight problems and find solutions.
Carry out other reasonable work-related requests as directed by the Line Manager.
Desired Qualifications
Previous freight forwarding or cargo airline experience.
Previous experience in an aviation operations environment.
Knowledge of flight or aviation programs and procedures.
Summary: Network Aviation Group heads up a group of two dozen wholly owned and inter-related aviation businesses. Originally formed in 1985 the Network Aviation Group now spans five continents. We offer a variety of sales and services to client airlines, as well as managing a fleet of freighter aircraft on a network of scheduled routes and charters throughout the world.
Summary of Role: The Operations Officers make up the core of flight operations team and are essential to the smooth and efficient running of the operations department. From providing excellent customer service through to booking in and planning flights, the operations team are required to be flexible and dynamic and must portray a helpful and can-do attitude to our clients, suppliers and internal departments.
About The Role:
Providing 24/7 cover for all operational directions and queries
Fully understanding mission requirements and setting up flights as required
Ensuring the optimum use of resources (aircraft and crews) within the crew duty and maintenance limitations
Coordinating and confirming flights with the operator and relevant parties such as handling agents, fuellers, customs and immigration, etc
Applying for landing and overflight permissions
Monitor the progress of flights and ensure the customer is kept up to date in a timely manner
Identify potential resolutions/recovery plans when required
Identify situations where escalation to line managers is appropriate
Implementing recovery plans in the event of delays, AOG’s etc
Accurately complete company flight logs and post flight data
Effectively contributing to procedures and other documents
Working collaboratively with colleagues in Commercial and Customer Service teams to solve complex flight problems and find solutions
Other reasonable work-related requests as directed by the Line Manager.
Desired Experience:
Previous freight forwarding or cargo airline experience
Previous experience in an aviation operations environment
Knowledge of flight/aviation programs/procedures
Competencies/Behaviours: Leading Business
Customer centric
Derives strategies based on customer needs – internal or external – and effectively balances this with Network Aviation’s goals
Seeks out client insights to shape strategies and solutions
Gathers client feedback to continuously improve strategies and solutions
Thinks operationally/commercially
Balances short term focus with a long term perspective, supporting the driving of sustainable growth in the business
Thinks systemically, connecting the dots across diverse aspects of the business
Considers the implications of decisions and takes calculated risks
Challenges the status quo in what is done and how to improve our customer experience
Seeks out new opportunities, embraces challenges and drives actions with urgency
Champions change to deliver tactically in the pursuit of ambitious goals
Drives for results
Commits to and delivers exceptional results
Holds self and others accountable for the highest standards of delivery
Overcomes obstacles and challenges to make a difference
Leading People
Boundary-less collaboration
Captures and shares collective experiences to improve future outcomes
Proactively builds effective internal and external stakeholder relationships
Drives, promotes and role models collaboration across functions and teams
Is self-aware and listens actively to other viewpoints
Communicates authentically, building trust and cohesion in team / with peers
Respects and values differences and leverages different perspectives to improve business outcomes
Empowers teams / peers with accountability
Holds self and others to high standards of performance continuously raising the bar
Is agile and remains curious
Is the energy for others – focuses on what is possible; sets the pace and the bar high
Stays curious to gather new insights, is willing to fail in the pursuit of stretch goals
Learns from mistakes and adapts approach where appropriate.