HybridThree days in the Frederick office per week are required.
InsuranceInsurance Sales & Agency
About the job
Requirements
High school diploma or equivalent.
Three or more years of contact center experience in contact center sales; insurance, financial services, or performance marketing experience is preferred.
Experience defining, designing, and recommending products and services to consumers.
A proven track record of achieving sales targets.
Experience working independently and within a dynamic sales team to achieve collective sales targets.
Proficiency in Microsoft Word, Excel, and PowerPoint.
Strong written and verbal interpersonal and communication skills, presentation skills, and negotiation skills.
Ability to work in a fast-paced, high-energy call center environment.
Organizational skills and ability to multitask.
Initiative and ability to work independently, work under pressure, and manage difficult issues professionally and courteously.
Strong work ethic, initiative, and ability to take ownership of responsibilities.
Responsibilities
Handle inbound calls and outbound leads generated through in-house digital marketing strategies and tactics to sell term life insurance in a telesales center while providing a positive customer experience.
Network with potential customers and source referral leads from existing and newly insured customers.
Achieve key performance indicators for calls, emails, and talk time through a structured daily activity schedule and meet leadership-defined success standards.
Meet or exceed individual sales and premium targets while contributing to the Direct-to-Consumer team’s weekly, monthly, and annual goals.
Meet or exceed quality and compliance standards as a licensed sales agent in a regulated sales center.
Follow regulatory and compliance principles set by Banner Life and the insurance industry, and represent the company professionally.
Conduct a needs-based analysis for each customer to design and recommend a term life insurance plan tailored to customer needs and life events.
Explain term life product benefits, coverage, and terms; cross-sell and upsell supplemental products; and explain the company’s products, services, best practices, and financial strength to customers.
Maintain knowledge of products and core competitors through market research, including competitor products, rates, sales, and strategies.
Complete applications, mandatory forms, and other documents required to complete sales; obtain customer information; and conduct health assessments and review non-medical and financial risk factors needed to provide quotes and finalize sales.
Quote and recommend coverage based on underwriting rating class and a thorough needs analysis; quotes are subject to underwriting approval and may require reselling coverage at a different rating class.
Maintain accurate client records in Salesforce.com and other agency management systems while multitasking between recordkeeping systems and applications used to submit potential insureds.
Meet or exceed contact center sales channel targets while maintaining profitability and mortality margins.
Maintain state licensing and continuing education requirements for compliance in a regulated sales environment.
Deliver measurable return on investment through strategic innovation, performance reporting, and human capital deployment.
Use industry and market research in sales presentations to promote Banner Life’s value proposition; adapt presentations to challenging conversations and explain the company’s suitability for term life insurance needs.
Define the competitive position of Banner Life products, processes, and platforms in the Direct-to-Consumer distribution landscape.
Participate in weekly sales meetings and performance reviews with Digital Distribution sales management.
Complete other responsibilities as assigned by management.
Desired Qualifications
A State of Maryland Life & Health Insurance license.
Overview
At Banner Life Insurance Company, we lead with heart and ambition. Every day, we transform purpose into progress, guided by our unwavering commitment to be better for our customers, clients, and communities, not just today but long-term as well. Our people are the driving force behind everything we achieve. Their passion, purpose, and pursuit of innovation empower us to deliver cutting-edge solutions that support those we serve, ensuring we are here for you, here for good and striving for better.
We’re a forward-thinking company energized by our work and how we show up for one another. Our culture is built on meaningful impact and genuine enjoyment, because we believe great work and great experiences should go hand in hand.
By offering career development opportunities, comprehensive benefits, and programs that support your wellbeing, we help you thrive personally and professionally. We are here for you, here for good and here for better.
The Inside Sales Representative, Direct-to-Consumer Sales is a key contributor to the strategic growth agenda at Banner Life Insurance. Reporting to the Sr. Manager, Direct-to-Consumer Sales, the Inside Sales Representative will be responsible for:
Selling Term life products to consumers through a client needs-based sales approach.
Attainment of sales targets while contributing to overall team and business goals on a weekly, monthly and annual basis in Direct-to-Consumer business.
Responsibilities
Efficiently and effectively handle a blend of inbound calls and outbound leads generated through in-house digital marketing strategies and tactics with the goal of selling Term life insurance to consumers in a tele-sales center environment. Provide an excellent customer experience while keeping the company values at the forefront in all interactions.
Network with potential customers and source referral leads from existing and newly insured.
Ability to achieve key performance indicators(Calls, Emails, Talk Time) through structured daily activities schedule. Maintaining standards set by leadership as leading indicators for success.
Meets or exceeds prescribed sales and premium targets assigned individually while simultaneously contributing successfully to the overall Direct-to-Consumer team goal, measured weekly, monthly and annually.
Meets or exceeds quality and compliance standards and guidelines as a licensed sales agent in a highly regulated sales center environment.
Adhere to all regulatory and compliance principles set forth by Banner Life and the insurance industry with purpose of helping Banner Life keep their standing in the industry while maintaining A+ best rating as a provider. Represent the company in the same professional manner expected of all Agents hired in Banner Life.
Conduct a needs-based analysis for each customer to design and recommend an effective Term life insurance plan tailored for customer needs and life events.
Promote the benefits, coverage and terms of Term life product plans to potential customers. Maximize opportunities to cross-sell and up-sell supplemental products. Ensure customer understanding with detailed approach to explaining company products, services, best practices, and financial strength.
Maintain accurate knowledge of products and core competitors through market research. Acquire industry intelligence on competitor products, rates, sales, and strategies.
Complete applications, mandatory forms and all other necessary documents to complete the sale. Obtain customer information, conduct a health assessment, non-medical and financial risk factors required to provide a quote and finalize the sale.
Quote and offer professional recommendation of coverage based on underwriting rating class and thorough needs analysis. Quote is subject to underwriting approval and may require reselling coverage at a different rating class.
Maintain accurate client records utilizing Salesforce.com and other agency management systems. Able to multi-task between record keeping system and applications needed for submittal of potential insured.
Meets or exceeds prescribed sales and premium targets assigned to the contact center sales channel while maintaining profitability and mortality margins.
Maintain state licensing and continued education requirements to stay compliant in a regulated sales environment.
Deliver results defined against measurable ROI through strategic innovation, performance reporting and human capital deployment.
Use industry and market research to leverage in sales presentations while promoting Banner Life’s value proposition to potential customers. Ability to flex during potential insured presentation navigating challenging conversations while presenting Banne Life as the best potential choice for Term Life Insurance needs.
Define the competitive position of Banner Life products, processes and platforms within the competitive landscape of Direct-to-Consumer distribution.
Participate in weekly sales meeting and performance reviews with Digital Distribution sales management.
Complete other responsibilities as assigned by management.
Qualifications
Education
High school diploma or equivalent
State of Maryland Life & Health Insurance license preferred
Experience/Knowledge
3+ years of contact center experience in contact center sales, preferably in insurance, financial services, or performance marketing sectors
Experience defining, designing, and recommending products and services to consumers
Proven track record of successful sales achievement and prescribed sales targets
Experience working independently and within a dynamic sales team to achieve collective sales targets
Proficient in MS Office (Word, Excel, PowerPoint)
Skills
Strong interpersonal and communication skills, both written and verbal, presentation, and negotiation skills
Ability to thrive in a fast-paced, high-energy call center environment
Strong organizational skills with ability to multi-task
Initiative-taker with the ability to work independently, thrive under pressure and manage difficult issues in a professional, courteous manner
Strong work ethic, initiative, and the ability to accept full ownership of responsibilities
What’s in it for you?
The compensation for this position is $40,000 annually plus commission (average total compensation including uncapped commission typically falls between $85,000 and $110,000). This role will be working in a hybrid environment requiring 3 days in office in Frederick, MD per week.
The total compensation package for this position may include other elements, such as a sign-on bonus, long term incentives, and annual bonuses. This role has 10 vacation days and 10 sick days that are accrued on a bi-weekly basis. Employees also have 9 paid holidays throughout the calendar year.
We have a competitive compensation and benefits package focused on your overall wellbeing. Employee benefits include health, life, and dental insurance; 401K with company match up to 6% as well as a pension package; generous time off; and wellbeing initiatives throughout the year (we like doing fun stuff). We’re big on professional development and we’ll support and mentor you in your career progression and expect you to help us pay it forward by helping us develop tomorrow's leaders and growth-focused professionals. We value our teams and our communities and believe in giving back. Enjoy time off to volunteer for those causes that matter most to you!
If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. The Company reserves the right to change benefits plans at any time.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.