Senior Professional Services Consultant

OUR MISSION

At Redwood, we empower our customers with lights-out automation for their mission-critical business processes.

ABOUT US

Redwood Software is the leading orchestration platform for the autonomous enterprise, driving business transformation at the lowest total cost of ownership. Redwood empowers organizations to intelligently automate and orchestrate mission-critical business and IT processes across complex ERP, hybrid cloud, data and emerging agentic AI systems. Through its SaaS-first automation fabric—with AI embedded across the automation lifecycle—Redwood accelerates the path to autonomous operations. Backed by 30 years of experience and trusted by more than 50% of the Fortune 50, Redwood helps organizations unlock human potential to focus on innovation, growth and what’s next. 

CORE VALUES

One Team. One Redwood

Make Your Own Weather

Obsess over Customer Success

Work the Problem

Be Curious

Own the Outcome

Respect Each Other

YOUR IMPACT

The Professional Services Consultant role is instrumental in assisting Redwood customers ranging from Fortune global enterprises to midsized businesses to leverage our solutions to orchestrate automation across distributed and heterogeneous platforms and enterprise business applications including SAP, Oracle, PeopleSoft, data warehousing and OS tasks.

The range of responsibilities includes product installation and configuration, training, conducting workshops and providing best practices guidance to advance our customer’s automation business needs.

• Assist customers with installation, configuration, training and use of Redwood solutions.
• Perform analysis, scoping, and effort estimation to meet customer requirements.
• Provide configuration, architecture & installation recommendations based on product best practices & customer needs.
• Coordinate with other Redwood resources including Engagement Managers to update project status, timeline, effort, and expected completion.
• Communicate effectively and professionally with business and technical contacts.
• Utilize supporting materials (project plan templates, architecture diagrams, etc) to communicate findings & recommendations to the customer or internally.
• Travel to customers, partners, and Redwood Software sites as needed.

YOUR EXPERIENCE

• 5+ years of IT Consulting experience
• Ability to augment code in Java, C++, C#/.NET or other object-oriented design language.
• Proven competence in IT Consulting, including training, installation, architecture design, and testing.
• Interest in problem-solving & learning new technologies.
• Experience or an understanding of SaaS solutions & integrations
• Knowledge of one or more Cloud providers (AWS, Azure, GCP, etc.)
• Knowledge of one or more identity providers (Active Directory, Okta, etc.)
• Knowledge and understanding of SSO, particularly SAML providers.
• Knowledge of SAP jobs scheduling or other scheduling solutions (Autosys, Control-M)
• Experience with UNIX, Windows, & Linux at a power user level
• Experience and understanding of API usage, including REST and SOAP
• Knowledge of communication protocols, including HTTP, FTP, and SSH
• Good communication & presentation skills
• Excellent time management and task management skills
• Demonstrated ability to manage and prioritize multiple client projects.
• Demonstrated ability to learn on the go/on the job in a fast-paced environment.