Process Improvement & Certifications Manager

A brief summary of what's ahead

Location:

Hutchinson Regional Medical Center

Full Time Equivalent (FTE):

1

Job position summary:

Manages activities related to one or more process improvement projects or initiatives.

The benefits have never been more rewarding. Here are a few things we offer:

• Paid Parental Leave
• Tuition reimbursement
• Paid time off
• Holiday premium pay
• Shift and weekend differential pay
• 401k with $.50/$1.00 up to 6% Employer Match
• Medical, Dental, and Vision coverage
• Employee assistance program

Here is a look at the full job description:

Process Improvement & Certifications Manager-FT

Essential Responsibilities:

Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.

• Collaborates with organizational leadership to identify areas where improvements in efficiency, productivity, or quality can be made; develops and implements process changes that support the organization's strategy.
• Coordination and oversight of the disease-specific certifications
• Identifies metrics and performance indicators and collects relevant data; tracks progress towards goals.
• Conducts root cause analysis to determine inefficiencies or weaknesses.
• Educates team members on process improvement initiatives and resulting process changes.
• Authorized to review and investigate on behalf of the risk management and compliance management programs. Abides by strict confidentiality related to findings and actions.
• Act in accordance with the established mission, vision, and values.
• Abide by the Health Insurance Portability and Accountability privacy and security regulations regarding all aspects of Protected Health Information (PHI).
• Maintain effective communication and professional working relationships with patients/clients and their representatives, team members, contractors, physicians, peers, outside agencies, and the public.

General Responsibilities:

• Perform other duties as assigned.

People Management Responsibilities:

Does this position have people management responsibilities?: 

🗷 Yes ☐No

“Yes” indicates that this position entails overseeing and guiding team members, encompassing employment decisions and/or suggestions, as well as conducting formal performance assessments.

"No" indicates that this position does not involve managing team members.

Minimum Qualifications:

Required Education and Experience

• Bachelor’s Degree in a health-related/quality field, or a human sciences field (Sociology, Psychology, Anthropology, etc.)
• 2 years of relevant performance improvement and/or project management experience in healthcare facility, or graduate work in a related field

Required License/Certifications/Registrations

• Registered Nurse credentialed from the Kansas Board of Nursing or a Compact State

Preferred Qualifications:

Preferred Education and Experience

• Master’s degree in a health-related/quality field, or a human sciences field (Sociology, Psychology, Anthropology, etc.)
• Five years of experience in healthcare quality/performance improvement/LEAN management, or graduate work in a related field, or 5 years in combination with graduate work in a related field

Preferred License/Certifications/Registrations

• Industry-recognized professional certifications
• Certifications in Quality or Patient Safety
• Yellow belt (or higher) Certified, or able to complete within 2 years upon hire.

Knowledge, Skills, and Abilities:

• Extensive knowledge of Federal regulations.
• Development and/or use of project management tools
• Demonstration of Return on Investment in Quality/Performance Improvement projects
• Demonstrates effective customer service/interpersonal skills at all times.
• Applies techniques of problem solving, active listening, negotiation and strong consensus building skills.
• Applies a high level of tact and diplomacy when engaging internal and external resources and customers.
• Uses computer applications (Word, Excel, PowerPoint, Outlook, and relevant regulatory applications) efficiently and effectively.
• Maintains a working knowledge of Federal, State and local laws and regulations, Corporate Compliance Program, Code of Ethics, SMDA, EMTALA and patient safety, as well as other policies and procedures and understands the role of other organizational leaders for each in order to ensure compliance.
• Maintains a working knowledge of process mapping, statistical evaluation, data aggregation/analysis, and critical thinking.

Physical Requirements:

With or without accommodation.

• Sedentary Work: Occasionally exerting up to 10 lbs - frequently exerting up to 5 lbs. Less than 10% of the day may be standing or walking.

We provide equal employment opportunities

Hutchinson Regional Healthcare System does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, marital status, veteran status, or any other status protected by applicable law. It is our policy to provide equal employment opportunities to all qualified individuals and to prohibit discrimination and harassment of any kind.

We participate in E-Verify

We will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. If E-Verify cannot confirm that you are authorized to work, we are required to give you written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before we can take any action against you, including terminating your employment. We will only use E-Verify once you have accepted a job offer and completed form I-9.