Instructional Design Specialist

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

The GFF Instructional Design Specialist is responsible for creating and maintaining training materials that support Global Freight Forwarding operations. This role works closely with subject matter experts to develop engaging learning solutions that simplify complex processes and systems.

Key Responsibilities

• Develop and maintain e-learning courses, training videos, written procedures, and job aids.
• Partner with subject matter experts to gather information and translate complex content into effective training materials.
• Create engaging learning experiences using instructional design best practices.
• Update existing training content to ensure accuracy and relevance.
• Support training initiatives and continuous improvement efforts across the organization.

Required Skills

• Experience in instructional design, training development, or a related field.
• Knowledge of adult learning principles and e-learning development.
• Strong written and verbal communication skills.
• Ability to organize and present complex information clearly.
• Proficiency with: Articulate 360, Microsoft 365, SharePoint, Camtasia, PowerPoint, Canva

Job Grade: 102

Last day to apply internally: 11/19/26 @ 11:59pm EST

Employee Type:
 

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Employer will sponsor visas for specific positions. UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.