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Ultima Genomics

High-throughput genomic sequencing services and technologies

Field Service Engineer 2

Equipment Field ServiceUpdated on Nov 7
Full-timePhoenix, AZ, USA$37 - $42 /hr

About the Job

Requirements

  • A bachelor's degree in a scientific or engineering field is required.
  • At least 2 years of relevant engineering or field service experience is required.
  • Experience in electro-mechanical assembly, server installations, and instrumentation troubleshooting is required.
  • Ability to interpret technical documentation and electrical, wiring, fluidic, and mechanical schematics is required.
  • Ability to build prototypes from preliminary drawings and schematics is required.
  • A valid U.S. driver's license is required.
  • Ability to travel domestically and internationally up to 20% of the time is required.

Responsibilities

  • Provide on-site customer service primarily in the Phoenix, Arizona area, including repair and installation of company instrumentation, operating instruments when needed, and managing laboratory inventories.
  • Review technical reports and customer documents, analyze issues with technical staff to identify root causes, and communicate next steps and timelines to customers.
  • Maintain records of tool configurations for hardware, software, consumables, and application releases.
  • Manage customer interfaces with research and development groups and maintain working relationships that build customer confidence and credibility in the company and product.
  • Deliver service and support that meets or exceeds customer expectations for the product under development.
  • Summarize and communicate issues to development engineers for triage and participate in root cause analysis investigations.
  • Perform other duties as assigned.

Desired Qualifications

  • Relevant experience in the biotechnology or capital equipment industry is preferred.

About the Company

Ultima Genomics

High-throughput genomic sequencing services and technologies

Ultima Genomics focuses on high-throughput genomic sequencing to advance human health. It provides sequencing services and technologies to researchers, pharmaceutical companies, and healthcare providers who need extensive genetic data. The company’s sequencing architecture increases breadth (data from many regions of the genome per sample), depth (detecting small genetic variations), and frequency (repeated testing for early disease detection and monitoring). Clients send samples or data, and Ultima Genomics processes them with its advanced systems to generate large, precise genomic datasets and deliver actionable insights. Compared with competitors, Ultima Genomics emphasizes its ability to scale data collection across runs and partnerships, enabling faster, larger-scale genomic information generation and collaboration. Its main goal is to expand access to comprehensive genomic data to drive discoveries and improve patient outcomes by making sequencing more pervasive and informative.

Company size
201-500
Company stage
Late Stage VC
Total funding
$604.2M
Headquarters
Fremont, CA
Founded
2016

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