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Atrium Health

Operates hospitals and care network

Medical Assistant

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours
Full-timeCharlotte, NC, USA

About the Job

Requirements

  • A high school diploma or GED is required.
  • For Greater Charlotte and Wake Forest, completion of an accredited Medical Assistant program, structured clinical military training documented by DD214, or EMT qualification is required.
  • For the IL/WI and Floyd & Navicent divisions, completion of an accredited or approved Medical Assistant program or two years of verifiable full-time Medical Assistant experience within the last five years is required.
  • Two years of experience in a clinical practice setting as a Medical Assistant is required.
  • For Greater Charlotte, current American Heart Association Basic Life Support certification, successful completion of Atrium Health's competency assessment, certification or registration as a Certified or Registered Medical Assistant by an accepted national organization, and completion of an approved program to become a primary trainer for new teammates are required.
  • For the IL/WI and Floyd & Navicent divisions, Basic Life Support for Healthcare Providers certification from the American Heart Association must be obtained within 45 days unless waived by the department leader, and certification or registration as a Certified or Registered Medical Assistant by an accepted national organization is required.
  • For Wake Forest, current American Heart Association Basic Life Support certification and the specified medical assistant certification or registration are required. Pediatric Emergency Assessment, Recognition, and Stabilization certification may be required within one year in select areas. The role also requires successful completion of Atrium Health's competency assessment, professional practice advancement through a listed governance, safety, super-user, vaccine coordinator, or certificate-holder role, and six points from the list of additional market responsibilities.
  • Ability to perform routine and complex technical skills within the Medical Assistant scope of practice after demonstrated competency.
  • Proficient computer skills, including keyboarding, navigating a Windows operating system, using electronic mail, and exposure to electronic medical record systems.
  • Ability to meet the physical demands of sitting, standing, walking, lifting, squatting, bending, twisting, crawling, kneeling, climbing, and reaching above shoulders throughout the workday.
  • Ability to lift 35 pounds without assistance; use patient-handling equipment with another team member when available for patient lifts over 35 pounds or when the patient cannot assist.
  • Functional speech, vision, hearing, and touch, with fine-hand manipulation skills.
  • Ability to wear protective clothing and equipment as needed while exposed to mechanical, electrical, chemical, blood, and body-fluid hazards.
  • Ability to operate all equipment necessary to perform the job.

Responsibilities

  • Follow the Medical Assistant scope of practice, policies, and procedures, and maintain training and competency for the specialty when providing patient care.
  • Perform rooming and visit tasks, including taking vital signs; reconciling medications; obtaining medical history; reviewing health maintenance and allergies; and conducting screenings for depression, suicide, falls, and social drivers of health.
  • Assist providers with procedures or perform procedures as ordered.
  • Perform laboratory duties, including venipuncture, specimen collection, labeling and packing, preparing laboratory orders and requisitions, and tracking results.
  • Perform point-of-care testing under standing or provider orders and complete Clinical Laboratory Improvement Amendments-approved waived tests and practice-specific diagnostic testing in accordance with Clinical Laboratory Improvement Amendments standards.
  • Administer medications and vaccines safely according to medication-administration rights.
  • Perform duties such as medication refills, insurance authorizations, safety and regulatory log completion, patient messaging, medication and supply ordering, appointment scheduling, and referrals.
  • Communicate in a timely and effective manner, work with the team, and escalate issues appropriately.
  • Maintain a clean work environment; clean instruments and equipment; ensure equipment and supplies are in working order; and keep areas stocked.
  • Provide care appropriate to patients' ages by applying knowledge of growth and development across the lifespan, assessing patient-status data, interpreting information to identify age-specific needs, and providing care according to departmental policies and procedures.
  • Perform other related duties as assigned.

Desired Qualifications

  • Excellent communication and interpersonal skills, including the ability to develop rapport and maintain positive, professional relationships with patients, team members, and physicians.
  • Customer service skills that support a positive patient experience.

About the Company

Atrium Health

Operates hospitals and care network

Atrium Health is a nonprofit health system serving the southeastern United States with a network of hospitals, clinics, and care sites. It offers primary care, specialty care, rehabilitation, and cancer treatment across more than 1,400 locations, including 40 hospitals. Patients use MyAtriumHealth, a digital portal for scheduling and paying bills, and some care is delivered at home through programs like Levine Children’s. Its goal is to provide accessible, coordinated healthcare across its region while supporting patients with digital tools and broad services, differentiating itself by scale, nonprofit mission, and home-based hospital-level care.

Company size
10,001+
Company stage
Grant
Total funding
$31.6M
Headquarters
Charlotte, NC
Founded
1940

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