Entry Level Technical Support Specialist
Sutherland
Entry Level Technical Support Specialist
Sutherland
Global BPO providing customer lifecycle management
Tier 1 Technical Support Consultant in this role get to: Exceed client and company expectations: By answering inbound calls to provide outstanding technical support. In the role of an Entry Level Technical Support Specialist, you will touch all aspects of technical support from troubleshooting to escalation of complex issues. Skills for life: how to solve problems, how to adapt to change, and how to tough it out in the face of adversity. The chance to work with people: Who will become your second family. A workplace that’s never boring. The opportunity to make someone’s day: Every day. Rewards and recognition: As you blaze your own trail and ignite your career.
Our most successful candidates will have: - High school diploma or GED. - Demonstrated ability to perform at a high level, to support our high volume of inbound calls. - Excellent verbal and written communication skills; proficient reading skills required. - Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred. - Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required.
All your information will be kept confidential according to EEO guidelines.
Global BPO providing customer lifecycle management
Sutherland provides business process outsourcing that manages the entire customer lifecycle for clients, including customer support, sales, and related operations across multiple industries. It combines process consulting with outsourced delivery, using end-to-end services that mix human agents with digital tools such as AI and analytics across a global delivery network. It differentiates itself through long-term private ownership that supports steady growth and an integrated approach across technology, telecom, financial services, and healthcare. Its goal is to help clients improve the customer experience while lowering operating costs by outsourcing full lifecycle processes and advancing with digital capabilities.
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