Anaplan is looking for an enthusiastic and passionate UX Researcher to join us in our York office, to advocate for and drive user-centred design processes.  Now is an exciting time to join our global User Experience team of 20 designers and researchers and contribute as a member of our Global Product and Technology organisation, with offices in London, York, San Francisco, and New York. The UX team is responsible for advocating for the user experience across our ecosystem. We facilitate data-driven decisions through understanding user needs and problems and evaluating solutions. Our goal is to drive customer delight and that ‘aha’ moment for our users when they see & experience the possibilities of Anaplan.

Your primary role will be to derive deep insights about our users’ behaviours, wants and needs and effectively communicate those findings by telling compelling stories and building empathy. You will do this by collecting and analysing research data and working with teams to make sure that what is learned is applied to our products and services. We are committed to not only sharing our users’ stories, but also delivering real change as the result of our work – running workshops and collaborative sessions to inspire action will be a key part of this role.

Your Impact

• Working with researchers, designers and product managers to determine research objectives
• Preparing research plans and defining metrics and outcomes
• Recruiting and scheduling participants, and managing incentives for studies
• Running studies using methods such as interviews moderated and unmoderated usability testing, card sorting, workshops, and surveys
• Using storytelling methods (and more) to communicate tactical and strategic findings and helping teams prioritise design changes and new requirements
• Uncovering insights from a range of sources such as usage analytics, customer satisfaction surveys, and customer support data
• Creating research outputs, e.g. reports, task flows, personas, journey maps
• Working with the rest of the Research team to evolve our tools and processes, to help optimise how we do research
• Teaching others about research methods, benefits, and applications

A little about you

• Positive energy, enthusiasm, and an eye for innovation - we’re looking for super smart people who are excited about solving big problems and are self-motivated to get things done
• Experience carrying out research projects from start to finish, with experience in both generative and evaluative methods
• Strong interest in digging into qualitative and quantitative data to uncover insights and present data in persuasive ways
• Expertise in applying research methodologies such as usability testing, interviews, journey mapping, persona development and surveys
• An ability to provide tactical and strategic product recommendations through innovative delivery methods (more than just research read outs)
• A strong commitment to quality – you must be organised, analytical, methodical, and have an interest in improving quality through user research
• Strong verbal and written communication skills and ability to present information creatively, concisely and persuasively

Pluses

• Degree in Human-Computer Interaction, Cognitive Psychology, or related social science field
• Experience working with complex, intricate projects, as more typically found in B2B, SaaS organisations