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The Proactive Technology Group

NOC Engineer

System AdministrationConfirmed live in the last 24 hours
Part-timeRemote in USA$30k - $35k /yr

About the Job

Requirements

  • At least 3 years of experience in an MSP or IT operations role.
  • Hands-on experience with Veeam Backup & Replication, including jobs, repositories, backup copy, agents and SureBackup.
  • Day-to-day RMM alert remediation experience, including antivirus/endpoint detection and response health, disk space, services and offline devices.
  • Windows patch troubleshooting experience, including failed cumulative updates, servicing stack and component store repair with DISM/SFC, WSUS/Windows Update logs and third-party patching.
  • Experience remediating vulnerability-scanner findings and verifying the fix.
  • Knowledge of Windows Server, Hyper-V or VMware, storage such as NAS and iSCSI, and basic networking.
  • Experience with object storage targets such as Backblaze, Azure Blob or Cloud Connect, including immutability and quotas.
  • Clear writing for tickets and client reports.
  • Disciplined credential handling and ability to pass a background check for CMMC access.

Responsibilities

  • Triage failed, missed and warning backup jobs daily across Veeam servers, agents and cloud copies.
  • Remotely troubleshoot storage, repository, network, licensing and upgrade issues using NinjaOne or ScreenConnect.
  • Run scheduled and on-request restore tests, including SureBackup and file or virtual machine tests, and document audit-ready evidence.
  • Enforce the backup standard: 3-2-1 with a cloud copy, minimum retention, encryption, and controls to prevent synthetic fulls from overrunning storage.
  • Conduct the half-yearly backup audit and present findings.
  • Maintain VSPC, including onboarding and offboarding, report recipients, and reconciling the managed list with billing.
  • Resolve open NinjaOne condition alerts to zero and address root causes to prevent repeat alerts.
  • Remediate antivirus and endpoint detection and response health alerts, including missing, disabled, outdated or unsupported antivirus.
  • Resolve low-disk-space alerts on workstations and servers through cleanup and profile or temporary-file clearing, and escalate hardware upgrades.
  • Resolve server and virtualization alerts, including VMware or Hyper-V datastore capacity, stale virtual-machine checkpoints, hardware sensors, high memory and critical services being down.
  • Confirm device-offline alerts represent real outages rather than platform false positives.
  • Tune alert conditions and thresholds so alerts are actionable and reduce noise.
  • Remediate failed Windows cumulative or security updates and third-party application patches in NinjaOne, including stuck or incomplete patch runs and pending reboots.
  • Manually install out-of-band updates when policy cannot approve them.
  • Remediate vulnerability-scanner findings by patching, upgrading, reconfiguring or removing affected software, then verify that findings clear.
  • Report patch compliance and the open vulnerability backlog weekly.
  • Own Halo tickets from alert through closure and maintain clear notes.
  • Produce daily, weekly and monthly reports.
  • Work on CMMC client systems under their access controls.
  • Keep credentials and runbooks current in Hudu.

Desired Qualifications

  • VMCE certification and VSPC experience.
  • Experience with Huntress or another endpoint detection and response or IT detection and response platform.
  • Experience with Veeam for Microsoft 365 and Azure backup.
  • CMMC or NIST 800-171 experience.
  • PowerShell skills for remediation scripts.

About the Company

The Proactive Technology Group

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