Customer Retention Specialist @ PLACE

PLACE is an end-to-end technology and business services platform designed to simplify the real estate lifecycle for both consumers and their real estate agents. Top producing real estate teams partner with PLACE because we take care of bookkeeping, human resources, in-house legal, design and marketing, talent acquisition, business training and coaching. Consumers choose real estate teams Powered by PLACE because our partners are positioned to deliver a better experience to their valued clients.

About Brivity:

Brivity Platform is the all-in-one real estate solution that automates 50-75% of daily tasks and offers real estate professionals the leverage they need to generate more business, stay top of mind, close more deals, and deliver unparalleled service to their valued clients–all in one system[place]. Brivity is the technology suite of choice for 3,000+ of the nation’s top producing real estate agents and teams, including those Powered by PLACE

Job Description

Customer Retention Specialist

NEW

The Customer Retention is as rewarding as it is challenging. Next to a sales role it drives some of the highest value at Brivity.
The position is dynamic and no two days are ever the same. You’ll have the chance to affect process change through the entire customer lifecycle

and work with all teams from sales and onboarding to success.

Part sales, part trainer, the Customer Retention Specialist is a pivotal role in helping our clients get the highest return on their investment.

Duties:

Initial Contact - speed to lead and information gathering. Warm hand-off to correct team member or department
Locate escalated communications for possible red flags within first 90 days
Assist in identifying trends in customer lifecycle from Sales through Retention and present to department leads as needed.
Connect and guide customers toward appropriate resources from support to training while ensuring the highest standards of customer satisfaction
Initial follow up with AO after full dunning for possible reactivation (possibly 30 days after dunning) - TBD
Customer Retention Strategies: Understanding customer retention principles and strategies is crucial for this role. Training might cover topics such as customer segmentation, personalized communication tactics, and customer feedback management.

Employees and their qualified dependents are offered the following benefits:

Medical
Health Savings Account
Dental
Vision

Additionally they are eligible to enroll in the following voluntary benefits:

Short Term Disability
Accidental and Illness Insurance
Life Insurance

Employees are also enrolled in Long Term Disability Insurance and eligible to enroll in the company’s 401k program.

Employees are offered the following:

Vacation Time as Needed
10 Sick Day
9 paid holidays and 2 paid floating holidays
3 days of Bereavement Leave
Time off for Voting and Jury Duty
Employee Assistance Program

Employees are eligible to participate in the company’s yearly Stock Purchase Program.

Salary: $45,000-$55,000

We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need. We are committed to creating an inclusive environment for all employees.

Compensation Overview

6 month growth

1 year growth

2 year growth