General Liability Adjuster
No salary listed
Mid, Senior
Bachelor's, JD
Atlanta, GA, USA
RemoteMust reside in an eligible U.S. state; California, Alaska, Hawaii, U.S. territories, and locations outside the United States are excluded. Willingness to travel for client and claims needs is required.
InsuranceClaims Adjudication
About the job
Requirements
- An active adjuster license is required: a resident-state license if available, otherwise a Designated Home State license.
- Three to five years of experience in general liability claims, including premises, habitational, auto, garagekeepers, business owners policies, or dwelling claims; construction liability; employers liability; liquor liability or dram shop claims; complex litigated claims; policy interpretation; drafting Reservation of Rights letters and coverage declinations; third-party bodily injury; or third-party litigated bodily injury or property damage.
- An active insurance adjuster license through a designated home state is required; a home-state license is required if available.
- Obtain all required licenses within 60 days, including completing state-required testing.
- Knowledge of state regulations, policy provisions, and standard operating procedures.
- Ability to analyze and evaluate complex data and make sound decisions based on established guidelines, policies, and procedures.
- A bachelor's degree is required.
- Must be willing to travel for client and claims needs.
Responsibilities
- Handle all aspects of general liability claims, including slip and falls, habitational, risk transfer, construction, and other claim types.
- Provide prompt, courteous, high-quality customer service to policyholders and claimants by answering calls, filing claims, and resolving customer requests.
- Gather information from customers to initiate claims and explain policy, coverage, and appropriate courses of action.
- Manage an inventory of claims, analyze coverage, and identify potential coverage issues.
- Establish initial reserves for potential exposures and adjust them throughout the claim as appropriate.
- Ensure compliance with state regulations, policy provisions, and standard operating procedures.
- Communicate with involved parties and negotiate appropriate settlements with claimants, insureds, and attorneys within approved payment authority.
- Provide input on the development of claims guidelines, best practices, and process improvements.
- Oversee and direct outside investigative service providers, client counsel, and investigative services to resolve claims while working closely with the client.
- Engage in learning opportunities to build knowledge of personal lines claims, court decisions affecting claims, current claims guidelines, and policy changes and modifications.
Desired Qualifications
- A JD or professional insurance designations are preferred.
About the company
Reserv.com provides a platform for the property and casualty insurance market that streamlines claims processing for MGAs and carriers. Its platform automates routine tasks and offers data dashboards, configurable reporting, and AI tools to support adjusters and underwriters across North America, the UK, and the EU. It processes all types of P&C claims and integrates easily with technology partners to speed up workflows and enable rapid deployment. Reserv aims to improve efficiency and the claimant experience by giving claim teams more time for complex work and better data-driven decision making.
Company Size
501-1,000
Company Stage
Series C
Total Funding
$194M
Headquarters
New York City, New York
Founded
2022
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Simplify's Take
What believers are saying
- Reserv said AiDE can move carriers to AI-native operations within 12 to 18 months.
- May 2026 Series C lifted total funding near $200M, extending runway for expansion.
- Reserv targets 30 million annual claims within four years, up from 500,000 today.
What critics are saying
- Guidewire launched ProNavigator and Qusar in 2026, directly attacking Reserv's claims workflow moat.
- AiDE's no data grant-back model limits Reserv's learning flywheel and cross-sell leverage.
- Insurance carriers can bypass Reserv's TPA via AiDE, compressing services revenue by 2027.
What makes Reserv unique
- KKR led Reserv's $125M Series C in May 2026, validating scaled insurer demand.
- Reserv's AiDE licenses full claims stack at compute cost plus 10%, no seat fees.
- Reserv integrates TPA operations with AI and over 500 adjusters across nearly 200 clients.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Retirement Plan
- 401(k) Company Match
- Paid Vacation
- Family Planning Benefits
- Remote Work Options
- Home Office Stipend