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FUTRUE

Customer Service Manager Pharma / Healthcare - B2B

Customer SupportConfirmed live in the last 24 hours
Full-timeGräfelfing, GermanyNo salary listedHybrid

About the Job

Requirements

  • A completed degree or vocational qualification, ideally in a pharmaceutical, medical, or commercial field (for example, pharmacy technician, medical assistant, or industrial clerk).
  • Experience supporting B2B customers, preferably in healthcare or pharmaceuticals.
  • Confident use of Microsoft Office and prior experience with CRM systems or customer information tools.
  • Ability to resolve customer concerns independently and persist in finding an appropriate solution.
  • Ability to work in a structured, reliable, and precise manner, including under time pressure.
  • Ability to work as part of a team.
  • Business-fluent German at least at C1 level and good English at least at B2 level.

Responsibilities

  • Serve as the first point of contact for pharmacies and physicians for all pre-sales and after-sales inquiries about FUTRUE products.
  • Process orders, handle order fulfillment and return requests, and respond by phone and in writing to questions about products, orders, and invoices.
  • Record orders in the CRM system, maintain customer data, and ensure all orders are forwarded for processing daily.
  • Contribute to optimizing internal processes and support the further development of B2B customer service.
  • Provide a positive customer experience through professional customer interactions and strengthen long-term business relationships.

About the Company

FUTRUE

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Total funding
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