Reservations Agent

Hourly Rate: $28.13

At Aqua Aston Hospitality (AAH), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Reservations Agent, you will sell hotel rooms to prospective guests by providing over-the-phone information and assistance based upon hotel inventory and rate plan availability.  Timely and accurate input of rooming lists into hotel PMS to contribute to guest satisfaction and accurate system reporting.

Where great benefits lead to a life fulfilled.

• Competitive Pay
• Medical/Dental/Vision/401K opportunities
• Travel discounts
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities

Site Specific Perks

• On-site subsidized employee parking
• Employee breakroom amenities
• Monthly luncheon celebrations and awards
• Discounts to onsite food outlets
• Local restaurant discounts
• Discounted theme park tickets and rental cars
• Community service opportunities        

As a Reservations Agent a typical day will include:

• Answer incoming calls promptly and provide guests with hotel information and accommodations.

• Convert telephone inquiries into reservations maintaining acceptable performance statistics.

• Enter, confirm and modify telephone, facsimile and e-mail reservations.

• Assist with individual and group reservations in the system.

• Address guest and vendor questions or concerns independently.

• Assist with loading group rooming lists, assigning rooms, specifying billing instructions and securing final payments in full prior to group arrival.

• Process advance deposits.

• Perform daily reservations audit for the next day’s arrivals.

• Process commissions.

• Perform other duties as assigned.

To Become a Reservations Agent at AAH:

• High School degree/diploma or equivalent additional experience.
• 1 or more years of experience in hospitality reservations.  Computer proficiency and ability to operate facsimile and copy machines.

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Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.