S

Siloam Hospitals Group

Private hospital network and healthcare provider

Front Office Officer

Full-TimeUpdated on 10/15/2026
No salary listed
Entry
Associate's
Kabupaten Serang, Indonesia
In Person
Administrative & Executive AssistanceScheduling & Travel Coordination, Reception & Front Desk

About the job

Requirements
  • Strong communication and interpersonal skills.
  • Proficiency in Microsoft Office and basic computer applications.
  • Excellent organizational and multitasking abilities.
  • A customer-oriented, professional, and friendly attitude.
  • Ability to maintain confidentiality and handle patient information responsibly.
  • Willingness to work in Ciujung.
Responsibilities
  • Welcome and assist patients and visitors in a professional and friendly manner.
  • Register patients, verify personal and insurance information, and maintain accurate patient records.
  • Schedule appointments and coordinate patient flow to ensure efficient clinic operations.
  • Handle phone calls, inquiries, and appointment requests promptly and courteously.
  • Complete administrative tasks, including filing, data entry, and document management.
  • Coordinate with doctors, nurses, and other healthcare staff to support patient care.
  • Manage billing, payments, and other front-office administrative processes as required.
  • Maintain a clean, organized, and welcoming reception area while ensuring patient confidentiality.
Desired Qualifications
  • A Diploma (D3) in Nursing.

About the company

S

Siloam Hospitals Group

View
Website

Siloam Hospitals Group runs a large private healthcare network in Indonesia with 41 hospitals and many clinics across 23 provinces. It provides inpatient and outpatient care to self-paying patients, corporate clients, insurers, and BPJS participants, earning revenue from room charges, procedures, consultations, medicines, and diagnostics. The group focuses on high‑complexity care in areas like cardiology, oncology, neurology, neurosurgery, orthopedics, and GI, and uses Centers of Excellence to coordinate advanced treatments, including a managed services model where external capital funds hospitals and Siloam shares revenue. Its goal is to expand access to high-quality private healthcare across Indonesia, while growing specialized services and maintaining a broad, affordable network for individuals, employers, insurers, and government programs.

Company Size

5,001-10,000

Company Stage

IPO

Headquarters

Tangerang, Indonesia

Founded

1996

Get referred to Siloam Hospitals Group

See people who can refer or advise you

Simplify Jobs

Simplify's Take

What believers are saying

  • H1 2026 revenue rose 10.78% to Rp6.76 trillion; profit rose 27.11%.
  • Outpatient revenue grew 7.90% in H1 2026, showing resilient utilization.
  • September 2026 acquisitions add eight hospitals immediately and six more through 2027.

What critics are saying

  • SILO approved Rp6.91 trillion First REIT asset purchases on September 22, 2026; bank debt increases leverage.
  • Cost of revenue reached Rp4.18 trillion in H1 2026, squeezing margins.
  • CVC dominance and Lippo’s remaining 19.45% stake create governance friction and execution delays.

What makes Siloam Hospitals Group unique

  • Siloam operates 41 hospitals across 23 provinces, unmatched by most Indonesian private peers.
  • CVC’s 55.4% control and Lippo’s network give Siloam capital and property access.
  • MRCCC and specialty centers anchor higher-acuity oncology, cardiology, and transplant revenue.

Help us improve and share your feedback! Did you find this helpful?

Benefits

  • Training Programs

Growth & Insights and Company News

Headcount

6 month growth

19%

1 year growth

19%

2 year growth

19%
PT AP&M Indonesia
Aug 5th, 2026
SILO profit jumps 27.1% as outpatient business continues to grow.

SILO profit jumps 27.1% as outpatient business continues to grow. August 5, 2026 6:40 PM SILO's net profit rose 27.11% to IDR 580.68 billion, supported by growth in EPS and revenue. SILO - PT. Siloam International Hospitals Tbk Rp 2.320. -20 (-0,87%) JAKARTA - PT Siloam International Hospitals Tbk (SILO) reported net profit of IDR 580.68 billion for the first half of 2026. The figure was up 27.11% from net profit of IDR 456.82 billion in the same period last year. In line with the increase in profit, earnings per share (EPS) rose 27.08% to IDR 44.71. According to the company's latest financial statements, SILO generated revenue of IDR 6.76 trillion in the first half of 2026, up 10.78% from IDR 6.10 trillion in the first half of 2025. The growth was driven by higher revenue from both outpatient and inpatient services. Outpatient revenue reached IDR 3.07 trillion, up 7.90% from IDR 2.85 trillion. The largest contribution came from medical support services and professional services, which totalled IDR 1.65 trillion, up 7.15%, followed by sales of medicines and medical supplies at IDR 1.05 trillion, an increase of 6.02%. Meanwhile, inpatient revenue rose 5.49% to IDR 3.69 trillion from IDR 3.53 trillion. Revenue from medical support services and professional services increased 12.13% to IDR 1.10 trillion, while sales of medicines and medical supplies climbed 6.67% to IDR 1.19 trillion. Revenue from inpatient room charges also increased 16.04% to IDR 441.54 billion from IDR 380.53 billion. Operating theatre revenue rose 20.27% to IDR 229.89 billion, while hospital facility revenue from inpatient services surged 35.42% to IDR 520.02 million. Revenue from administration and other services increased 4.81% to IDR 209.63 billion. By contrast, hospital facility revenue from outpatient services fell 1.58% to IDR 106.42 billion from IDR 108.13 billion. Amid higher revenue, SILO also recorded an increase in cost of revenue to IDR 4.18 trillion in the first half of 2026. On the balance sheet, total assets rose 9.25% to IDR 15.83 trillion at the end of June 2026, compared with IDR 14.49 trillion at the end of December 2025. Total liabilities increased to IDR 5.28 trillion, while total equity rose to IDR 10.54 trillion as of the end of the first half of 2026. (DH/ZH)

PT JAKARTA MEDIA INTERNASIONAL
Jul 6th, 2026
Indonesian healthcare group Siloam becomes Southeast Asia's only network with two Magnet with Distinction hospitals.

Indonesian healthcare group Siloam becomes Southeast Asia's only network with two Magnet with Distinction hospitals. - 06 July 2026 14:29 WIB The Siloam Hospitals Kebon Jeruk team celebrated its achievement of Magnet® with Distinction, the highest global recognition for excellence in nursing care, on Tuesday, June 23, 202. (Photo:JD/Special) JAKARTADAILY.ID - Indonesian healthcare provider Siloam International Hospitals has become the only hospital network in Southeast Asia with two hospitals receiving Magnet with Distinction Recognition, the highest global standard for nursing excellence awarded by the American Nurses Credentialing Center. Siloam Hospitals Kebon Jeruk received the recognition on Tuesday, June 23, 2026, becoming the first hospital in Indonesia to achieve the designation. It was followed by Siloam Hospitals Lippo Village on Friday, June 26, 2026. The achievement places Siloam among a select group of healthcare organizations globally recognized for advanced nursing standards, clinical performance, and patient-centered care. According to the company, only 95 healthcare organizations worldwide have achieved Magnet with Distinction status. Magnet Recognition is awarded by the American Nurses Credentialing Center (ANCC), a subsidiary of the American Nurses Association and one of the world's leading nursing credentialing organizations. The Magnet with Distinction category, introduced in 2022, represents the highest level of recognition and is given to healthcare organizations demonstrating measurable outcomes that exceed standard Magnet requirements. The designation evaluates several aspects of healthcare delivery, including nursing quality, clinical outcomes, patient safety, leadership, professional development, and evidence-based practices. For patients, hospital quality depends not only on medical technology and physician expertise but also on consistent nursing care throughout the treatment process. Research associated with Magnet-recognized hospitals shows stronger patient safety performance, lower complication risks, improved collaboration among healthcare professionals, and better patient experiences. Siloam Hospitals Kebon Jeruk and Siloam Hospitals Lippo Village recorded nurse satisfaction levels of 93 percent and 95 percent, respectively. The company said 70 percent of nurses at Siloam Hospitals Kebon Jeruk and 73 percent at Siloam Hospitals Lippo Village hold professional specialty certifications. Both hospitals also reported improvements across international nursing quality indicators, including reductions in catheter-associated urinary tract infections, central line-associated bloodstream infections, and hospital-acquired pressure injuries, along with improvements in patient communication, shared decision-making, and care coordination. Caroline Riady, Chief Executive Officer of Siloam International Hospitals, said the recognition reflects the dedication of the company's nursing workforce in delivering high-quality care. "Magnet with Distinction is more than an institutional recognition. It reflects the commitment of Siloam nurses who stand beside patients and their families throughout every stage of the care journey. At Siloam, we believe that the combination of clinical excellence and compassionate care forms the foundation of high-quality healthcare," Caroline said. "When patients feel heard, understood, and cared for with empathy, it can have a meaningful impact on both their experience and clinical outcomes. Ultimately, healthcare quality is measured not only by the technology and facilities a hospital possesses, but also by the people who are there for patients when they need them the most," she added. Jessi Rahardja, Nursing General Manager of Siloam International Hospitals, said the process of achieving Magnet Recognition requires continuous investment in evidence-based nursing practices, leadership development, and collaboration among healthcare teams.

JapanNews24
Jul 5th, 2026
Siloam International Hospitals achieves Magnet Distinction for nursing excellence - japan industry news.

Siloam International Hospitals achieves Magnet Distinction for nursing excellence - japan industry news. July 5, 2026 Discover more Machine Learning & Artificial Intelligence Siloam International Hospitals has achieved a big milestone with two of its hospitals receiving Magnet(R) with Distinction Recognition, marking a primary for Indonesia. Siloam Hospitals Kebon Jeruk and Siloam Hospitals Lippo Village have been awarded this prestigious recognition in June 2026, making Siloam the one hospital community in Southeast Asia with a couple of hospital acknowledged at this degree. The Magnet Recognition(R) is awarded by the American Nurses Credentialing Center (ANCC) and is taken into account the gold customary for nursing excellence. The Magnet(R) with Distinction, launched in 2022, is the best degree of recognition, honoring top-performing healthcare organizations based mostly on empirical outcomes that exceed the rigorous Magnet(R) requirements. This achievement locations Siloam amongst an elite group of solely 95 healthcare organizations worldwide which have reached this degree. The recognition underscores Siloam's dedication to nursing excellence and highlights Indonesia's place as a rustic with world-class nursing requirements. Caroline Riady, CEO of Siloam International Hospitals, emphasised the significance of the popularity, stating that it displays the dedication and professionalism of Siloam nurses who present distinctive care. She famous that the mixture of scientific excellence and compassionate care is essential for high-quality healthcare. Jessi Rahardja, Nursing General Manager of Siloam International Hospitals, defined that reaching Magnet Recognition(R) requires a sustained dedication to evidence-based nursing follow and patient-centered care. She highlighted the tangible impression on affected person outcomes, together with higher care experiences and stronger coordination. Siloam's success is attributed to its long-term funding in creating the nursing career and healthcare workforce. The group has established an built-in schooling ecosystem to reinforce scientific competencies and management capabilities, supporting its People First pillar. Looking forward, Siloam plans to proceed fostering a tradition of nursing excellence throughout its community, making certain entry to internationally benchmarked healthcare companies for Indonesians. This dedication goals to enhance scientific outcomes and scale back the necessity for sufferers to hunt therapy abroad. In addition to the Magnet(R) with Distinction recognition, Siloam International Hospitals has acquired a number of worldwide accolades, together with awards on the Healthcare Asia Awards 2026, additional solidifying its management in delivering world-class healthcare. Discover more Advertising & Marketing Machine Learning & Artificial Intelligence

PT JAKARTA MEDIA INTERNASIONAL
Jul 2nd, 2026
Siloam Hospitals Asri launches Pelvic & Bladder Comprehensive Clinic with integrated urology services.

Siloam Hospitals Asri launches Pelvic & Bladder Comprehensive Clinic with integrated urology services. - 02 July 2026 11:08 WIB Siloam Hospitals Asri introduces the Pelvic & Bladder Comprehensive Clinic to provide integrated bladder care. JAKARTADAILY.ID - Siloam Hospitals Asri has launched the Siloam Pelvic & Bladder Comprehensive Clinic, introducing an integrated healthcare service designed to improve diagnosis, treatment, and rehabilitation for bladder and pelvic floor disorders in Indonesia. The hospital said the initiative responds to a common but often underdiagnosed health issue affecting both women and men. According to data cited by Siloam, one in eight women experiences urinary-related conditions, ranging from urinary incontinence and overactive bladder to pelvic organ prolapse and other pelvic floor dysfunctions. Many patients continue to perceive these symptoms as a normal consequence of aging or childbirth, delaying medical evaluation and reducing opportunities for early intervention. The newly introduced clinic adopts a one-stop integrated service model supported by a multidisciplinary medical team. The center combines expertise across urology, female functional urology and neurourology, medical rehabilitation, pelvic floor physiotherapy, neurology, radiology, acupuncture, and specialized nursing care. Under the integrated model, patients can access consultations, diagnostic testing, rehabilitation programmes, and advanced treatment within a coordinated system intended to streamline patient care. Advanced diagnostics and minimally invasive treatment One of the clinic's flagship services is Video Urodynamic Studies (VUDS), an advanced diagnostic technology that enables physicians to assess bladder and lower urinary tract function in greater detail and in real time. According to Siloam, the technology supports more accurate identification of underlying causes behind urinary disorders and allows doctors to tailor treatment plans to individual patient conditions. The clinic also provides Pelvic Floor Physiotherapy to support rehabilitation for conditions including urinary incontinence, overactive bladder, and recovery following childbirth or surgery. As part of the Siloam Urology Center network, the facility is additionally supported by robotic surgery capabilities for cases requiring surgical intervention. The hospital said robotic-assisted procedures are intended to improve precision, visualization, and enable more minimally invasive approaches that may support faster patient recovery. "Supported by robotic surgery technology available at Siloam Hospitals Asri, we are now able to provide increasingly comprehensive services, ranging from diagnosis and rehabilitation to minimally invasive procedures and robotic surgery within one integrated center," said dr. Fina Widia, specialist urologist and consultant in Female Functional Urology and Neurourology. Raising awareness of overlooked conditions Alongside the clinic's launch, Siloam Hospitals Asri hosted a series of health talks focused on increasing public understanding of bladder and pelvic floor disorders. Medical speakers highlighted that social stigma, embarrassment, and assumptions that urinary symptoms are a normal part of aging continue to prevent many people from seeking medical help.

Healthcare Asia Magazine
Mar 27th, 2026
Siloam Heart Hospital awarded Specialty Hospital of the Year (Cardiology) - Indonesia at Healthcare Asia Awards 2026.

Siloam Heart Hospital awarded Specialty Hospital of the Year (Cardiology) - Indonesia at Healthcare Asia Awards 2026. The hospital continues to improve outcomes, strengthen emergency networks, and manage over 13,000 cardiac cases annually. Siloam Heart Hospital has been recognised at the Healthcare Asia Awards 2026, receiving the Specialty Hospital of the Year (Cardiology) - Indonesia award. This recognition highlights the hospital's development as a dedicated cardiovascular centre providing advanced cardiac diagnosis, interventional procedures, and surgical care for patients across Indonesia. Serving patients from across the country, the hospital has evolved into a national referral centre for cardiovascular care, managing an annual patient volume of more than 13,000 cases. Clinical services are supported by a multidisciplinary team of cardiovascular specialists who collaborate to manage complex heart conditions. This team-based approach enables coordinated treatment planning between cardiology and cardiac surgery teams, particularly for patients requiring advanced interventions. What key clinical capabilities and advanced procedures have contributed to Siloam Heart Hospital receiving this recognition? Procedural data reflects the hospital's growing focus on higher-acuity cardiovascular services. Advanced procedures consistently increased to around 30% in 2025. These include complex percutaneous coronary intervention (PCI), intravascular imaging using IVUS and FFR, electrophysiology studies, ablation procedures, structural intervention, including minimally invasive cardiac surgery (MICS). The hospital's cardiac Cath Lab now performs more than 3,000 procedures annually, whilst coronary artery bypass graft (CABG) surgery has achieved a 98.8% success rate higher than average Singapore's reported rates. Join Healthcare Asia Magazine community How does multidisciplinary collaboration amongst specialists contribute to improving patient safety and treatment outcomes? To ensure optimal patient outcomes, the hospital conducts weekly cardiology and cardiac surgery conferences to review clinical outcomes and align treatment strategies. Multidisciplinary discussions are also held for high-risk or complex cases, involving cardiologists, cardiothoracic surgeons, the medical committee, the ethics committee, and hospital management. These sessions evaluate treatment options and clinical risks prior to procedures. How does Siloam Heart Hospital collaborate with regional healthcare institutions to strengthen emergency cardiac care? Regional coordination for emergency cardiac treatment has also expanded through the DETAK programme (Depok Emergency Cardiac Network). The referral system connects four Hub-2 hospitals, 20 Hub-1 hospitals, and 45 spoke facilities, strengthening coordination for acute myocardial infarction cases. This network enhances triage processes and reduces delays in delivering primary PCI treatment in the golden period. The Healthcare Asia Awards is a regional awards programme that recognises outstanding hospitals across Asia that are redefining standards of excellence in the healthcare industry. The awards celebrate institutions that go beyond conventional boundaries to deliver high-quality patient care whilst making a meaningful impact on their communities. The Healthcare Asia Awards is presented by Healthcare Asia Magazine. To view the full list of winners, click here. If you want to join the 2027 awards programme and be acclaimed for your organisation's remarkable initiatives and contributions to the healthcare industry, please contact Julie Anne Nuñez-Difuntorum at [email protected].