Event Manager

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

Utilizing independent judgment, the Event Manager is responsible for the planning, organizing, and full execution of all booked events at the Utah Valley Convention Center. This role requires constant communication with clients to collect event-specific data, recommending products and services, and assembling and distributing complete and accurate data for other departments. The Event Manager is also responsible for overseeing all on-site activities related to the setup and execution of events.

This role pays an annual salary of $48,000 - $52,000.

Benefits for Full-Time Roles: Health, Dental, and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until December 31, 2026

Located in historic downtown Provo, Utah, the Utah Valley Convention Center opened its doors in 2012 as the premiere meeting space in Utah County. The UVCC boasts the perfect blend of modern architecture, flexible meeting space, and breathtaking interior and exterior views of the nearby Wasatch Mountains. This combined with its functional floor plan makes it the perfect venue to host any event.

• Meet, confer, consult, and maintain continuous contact with potential and contracted clients
• Provide timely, accurate, and detailed proposals, estimates, and layout drawings to potential and contracted clients
• Recommend products and services to meet and exceed client needs and expectations, maximize the overall event experience, and maximize revenue
• Communicate all regulatory restrictions and requirements to clients, ensuring compliance prior to the event
• Ensure all required contracts and documents have been executed according to prescribed timelines, including but not limited to rental contracts, certificates of insurance, licenses, permits
• Ensure collection of all payable by due dates
• Collect, organize, and record event-specific and logistical data for booked events at Utah Valley Convention Center
• Document all communications with clients via the Momentus folder and activity entries
• Create and distribute detailed event resumes and event space layout drawings to other departments in a timely and accurate manner, including revisions to previously published documents
• Manage and oversee the setup of events, ensuring all setups are completed accurately and on time
• Anticipate where possible and problem-solve any event-related concerns to ensure client satisfaction
• Inspect event space as well as surroundings to ensure they are being maintained properly for events prior to, during, and after events
• Consult with exhibit managers, promoters, convention representatives, and others concerning physical setup needs and requirements for licensed areas; prepare work orders and cost estimates accordingly
• Regularly function as manager on duty to ensure client needs are met, events proceed as planned, and complaints are received and addressed appropriately in a timely, professional manner
• Conduct and/or participate in post-event meetings to analyze event outcomes and address issues or concerns
• Prepare and approve final invoicing for assigned events in a timely manner
• Maintain post-event contact with the client to ensure all questions and concerns are addressed
• Complete post-event summary detailing items that were negatives and positives and input summary into EBMS diary for future reference
• Plan, service, and supervise large events
• Analyze challenges, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of organizational objectives
• Communicate clearly and concisely with team members and leadership
• Establish and maintain effective working relationships with staff, contractors, and facility users
• Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days, and extended numbers of days
• Perform other duties as required

Experience:

• 3-5 years of experience in event coordination, convention services, and/or meeting planning, preferably with a convention center, hotel, sports facility, performing arts facility, or other multi purpose public assembly facility

Education / Training:

• Bachelor's degree from an accredited college or university with major coursework in facility management, hospitality management, marketing, public relations, business management, or another related field
• Additional years of experience may be substituted for formal education
• Graduate of IAAM Public Assembly Facility Management School preferred
• Certified Meeting Professional (CMP) designation preferred

Licenses or Certificates:

• Possession of, or ability to obtain, a current CPR certificate

Knowledge of:

• Operational characteristics of event management
• Customer service practices
• Crowd management and control techniques
• Fire and public safety regulations
• Basic understanding of food service practices
• Basic understanding of A/V equipment and systems
• Terminology used in entertainment and convention settings
• Relevant federal, state, and local regulations
• Must have computer proficiency with Microsoft Office applications and Word, Excel, Outlook, PowerPoint, and the internet

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.