Nationwide Children's Hospital

Pediatric hospital providing care and research

Ambulatory Patient Access Representative-1

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Part-timeColumbus, OH, USANo salary listed

About the Job

Requirements

A high school diploma or equivalent is required.
CPR certification may be required based on the position and as determined by the manager.
Demonstrated computer skills with the ability to navigate current technology systems are required.
Strong administrative skills are required.
The employee must be able to multitask within a stressful environment.
The role requires continuous computer use, decision making, data interpretation, problem solving, repetitive hand and arm use, sitting, standing, and walking, along with frequent bending, twisting, patient-equipment handling, and exposure to biohazard waste.
The role may occasionally require handling blood or bodily fluids, driving, lifting or carrying up to 20 pounds, pushing or pulling up to 60 pounds, loud-noise exposure, reaching above the shoulder, and squatting or kneeling.

Responsibilities

Greet and register patients.
Answer telephone calls and schedule appointments.
Pull and file medical charts when indicated.
Provide customer service to patients and families by applying best practices and standard operating procedures.
Interview and register patients in registration areas reporting through Patient Access.
Obtain accurate demographic, insurance, and physician information during registration.
Screen customer data to verify eligibility for the indicated insurance and communicate discrepancies to the customer.
Screen registrations to ensure insurance pre-certification and physician referral requirements are met, and instruct customers on those requirements.
Assist in identifying self-pay patients and refer them to financial assistance when applicable.
Maintain open communication with departments that Patient Access interacts with and with clinical staff in those areas.
Assist with shadowing and precepting new employees.

Desired Qualifications

An Associate’s Degree is preferred.
One year of health care experience is preferred.

Overview:

Parttime, non-benefits eligible role

Work Schedule 2nd and 4th weekend every month

Friday 5:00pm - 10:00pm
Saturday 11:30am - 8:00pm
Sunday 11:30am - 8:00pm

Job Description Summary:

Greets and registers patients. Answers telephone calls, schedules appointments, and pulls and files medical charts when indicated.

Job Description:

Essential Functions:

Provides excellent customer service to patients and families by applying best practices and standard operating procedures.
Interviews and registers patients in registration areas that report up through Patient Access.
Obtains accurate demographic, insurance, and physician information on registrations.
Screens customer data to ensure patient is eligible for insurance indicated. Communicates differences to the customer.
Screens registrations to ensure insurance pre-certification and physician referral requirements are met. Instructs customer on requirements.
Assists in identifying self-pay patients and referring them to financial assistance when applicable. Instructs customer on requirements.
Establishes and maintains open communication with the all departments that Patient Access interacts with and clinical staff in those areas.
Assists in the shadowing/precepting of new employees.

Education Requirement:

High School Diploma or equivalent, required.
Associate’s Degree, preferred.

Licensure Requirement:

(not specified)

Certifications:

CPR certification (based on position and as determined by manager).

Skills:

Demonstrated computer skills with the ability to navigate most current technology systems.
Strong administrative skills.

Experience:

One year of health care experience, preferred.

Physical Requirements:

OCCASIONALLY: Blood and/or Bodily Fluids, Driving motor vehicles (work required) *additional testing may be required, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Loud Noises, Pushing / Pulling: 26-40 lbs, Pushing / Pulling: 41-60 lbs, Reaching above shoulder, Squat/kneel

FREQUENTLY: Bend/twist, Biohazard waste, Patient Equipment

CONTINUOUSLY: Audible speech, Chemicals/Medications, Color vision, Communicable Diseases and/or Pathogens, Computer skills, Decision Making, Depth perception, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Pushing / Pulling: 0-25 lbs, Repetitive hand/arm use, Seeing – Far/near, Sitting, Standing, Walking

Additional Physical Requirements performed but not listed above:

Able to multi-task within in a stressful environment.

"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"

About the Company

Nationwide Children's Hospital

Pediatric hospital providing care and research

Nationwide Children’s Hospital provides pediatric care across 50 locations in Ohio, serving about 1.8 million patient visits each year with a staff of 1,600 physicians and 16,000 employees. It combines clinical care with research and training through the Abigail Wexner Research Institute and its affiliation with The Ohio State University College of Medicine. The hospital stands out for its high rankings across pediatric specialties, a leading role in pediatric surgery, and a strong commitment to care regardless of a family’s ability to pay. Its goals are to deliver high-quality pediatric care, advance medical knowledge through research, and educate the next generation of children’s health professionals.

Company size: 10,001+
Company stage: Grant
Total funding: $4.1M
Headquarters: Columbus, OH
Founded: 1892

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