Helpdesk Technician

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What we offer:

Group Summary:

QUALIFICATIONS NECESSARY TO DO THE JOB:

- Immediate opening

- $71,744 - $79,700 annual compensation

- University Degree/College Diploma (preferably in Computer Science) or equivalent experience required

- Minimum three years in IT role preferred

- Proficient computer use with MS office and related software

- Must have Customer Obsession ability and understanding

- Experience with hardware – printers, scanners, cell phones

- Windows administration experience (Active Directory) an asset

- Previous computer operations experience (maintenance, setup, backup, problem solving)

- Excellent communication skills (written and oral, in English)

- Ability to lift 40lbs

- Proven ability and desire to work as part of a team whose primary focus is customer service

- Previous administrative experience an asset

- Proven ability to work with many priorities

- Must be well organized with great attention to accuracy and details

MAIN DUTIES:

- Support production for IT support requests

- Remote support – off hours and weekends

- Support various Barcode printers and scanners on the floor: includes cleaning and problem solving

- Troubleshoot and support any computer hardware/software issues – AS/400, PC, printers, e-mail

- Support AS/400 applications - EDI, Shipping, Customer Service

- Perform and verify AS/400 nightly backups

- Maintain forms and logs of requests; equipment database

- Train, coach and assist users throughout the company with problem resolution

- Maintain and troubleshoot cellular and communications devices

- Communicate and support Continuous Improvement, 5S and standardized work implementation

- Other duties as assigned

Awareness, Unity, Empowerment:

At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.

AI-Assisted Screening Disclosure

As part of our commitment to a fair, consistent, and efficient recruitment process, we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our Workday system. These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support our recruiters. Final decisions are always made by the hiring manager and the hiring team. Importantly, no applicant data is shared externally through these AI tools. All information remains securely within our systems and is handled in accordance with our privacy and data protection policies.

Under conditions defined by applicable law, you may have the right to request an explanation of how AI is used to support decision-making.

If you have any questions or concerns about this process, feel free to contact our Talent Attraction team.