We are seeking a skilled and detail-oriented Technical Writer to join our team and play a key role in documenting our Application Programming Interfaces (APIs). This is a hybrid role residing in our Weston MA location.

The Technical Writer for APIs will work closely with our data science, software engineering, product management, and information security teams, as well as other stakeholders to create comprehensive and user-friendly API documentation that enables developers and end-users to effectively utilize our APIs. This position requires a strong command of technical writing, excellent communication skills, and a deep understanding of API concepts and technologies.

The role of a Technical Writer for APIs is crucial in ensuring that our APIs are effectively documented and that developers can seamlessly and securely integrate them into their projects. This position requires a blend of technical expertise, writing skills, and a commitment to delivering high-quality documentation that enhances the user experience. 

Responsibilities: 

 API Documentation 

• Collaborate with software developers and subject matter experts to gather information about the APIs. 
• Write, edit, and maintain clear and concise API documentation, including guides, tutorials, reference materials, and release notes. 
• Ensure that the documentation accurately reflects the API functionality, features, and best practices. 
• Organize and structure the documentation to make it accessible and user-friendly. 

API Testing and Hands-on Experience 

• Familiarize yourself with the APIs by actively using and testing them to gain practical experience. 
• Identify potential areas of improvement and provide feedback to development teams. 

API User Assistance 

• Create documentation that caters to different user levels, including beginner, intermediate, and advanced users. 
• Develop troubleshooting guides and FAQs to help users resolve common issues. 
• Collaboration and Communication 
• Collaborate with cross-functional teams, including developers, product managers, and quality assurance, to gather information and address documentation needs. 
• Communicate technical concepts clearly and concisely to a non-technical audience. 

Documentation Maintenance 

• Keep API documentation up-to-date with the latest releases and changes. 
• Monitor feedback from users and update documentation accordingly. 
• Manage versioning and document history for API changes. 

Pre-Release, Release, and Post-Release Communications

• Support Product Managers in preparing release notes for new product launches and enhancements releases across our product suite.
• Support product education and partners in the production of training and help materials.

Style and Consistency 

• Maintain a consistent writing style, tone, and format across all API documentation. 
• Ensure that documentation adheres to industry best practices and standards.
• Ability to adapt writing style to different personas, including internal and external stakeholders who may be either technical or non-technical consumers of information. 

Qualifications: 

• Bachelor’s degree in a relevant field, such as Computer Science, Information Technology, or Technical Writing. 
• Proven experience as a Technical Writer, with a focus on API documentation. 
• Strong knowledge of API concepts, RESTful APIs, and web technologies. 
• Strong understanding of information security protocols and best practices.
• Proficiency in using documentation tools and platforms (e.g., Swagger, OpenAPI, Markdown, Confluence). 
• Excellent written and verbal communication skills. 
• Detail-oriented with the ability to organize complex information logically. 
• Familiarity with software development processes and tools (e.g., Git, JIRA) is a plus. 
• Familiarity with machine learning, artificial intelligence, and large language model concepts and practices is a plus.
• Experience with developer-focused documentation and code samples is highly desirable.