Field Service Engineer 2

As a Field Service Engineer II here at Honeywell, you will play a vital role in supporting our strategic customer accounts by implementation and support of standard engineering solutions, usually representing a smaller portion of a project or service opportunity, under close supervision of other project engineers or service technicians to successfully complete scope of work within budgeted time and cost constraints. 

You will report directly to our Field Service Manager and you’ll work out of our Santiago, Chile location on an On-site work schedule.

In this role, you will impact the success of key customer relationships by delivering timely and effective technical support, troubleshooting, and maintenance services, while also managing internal processes that support these activities.

YOU MUST HAVE

• Bachelor’s degree from an accredited institution in a technical discipline such as science, technology, engineering, mathematics.
• Minimum of 3 years of experience in field service engineering or related technical support roles.
• Proficiency in Spanish and English language to effectively communicate with customers and internal teams.
• Strong technical knowledge in troubleshooting, maintenance, and service of industrial equipment.
• Experience with customer support tools and back-office service management software to coordinate service activities efficiently.

WE VALUE

• Advanced degrees in Engineering or related technical fields are a plus.
• Experience supporting strategic or key accounts in industrial or process industries.
• Ability to work collaboratively in cross-functional teams and manage multiple priorities.
• Strong problem-solving skills and a customer-focused mindset.
• Knowledge of process technologies and equipment used in refining or petrochemical industries.

• Providing engineering maintenance support to existing customers  
• Answering customer queries  
• Supporting HPS sales team  
• Liaising with the LSS team  
• Reporting and status updates as to the current support to HPS customers