Associate Director – Data Operations and Issue Management Lead
Novartis
Associate Director – Data Operations and Issue Management Lead
Novartis
Global pharmaceutical company delivering science-based innovations
Job Description Summary
#LI-HybridJob Description
Lead enterprise data operations and issue management across certified data products and critical data capabilities.
Manage issue intake, triage, prioritization, escalation, tracking, and resolution to ensure operational stability.
Monitor service level agreements, issue trends, remediation progress, and operational performance metrics.
Partner with data engineering teams to resolve pipeline failures, delivery issues, and production incidents.
Collaborate with data quality teams to address quality issues, root causes, and corrective actions.
Coordinate cross-functional resolution efforts across business, technology, vendor, and data teams.
Escalate critical risks, dependencies, and service disruptions to ensure timely leadership visibility.
Lead operational reviews, issue governance forums, remediation checkpoints, and post-incident follow-ups.
Produce dashboards and reporting that provide insight into risks, service levels, and operational performance.
Drive continuous improvement by identifying automation opportunities, reducing recurring issues, and enhancing operational processes.
Bachelor’s degree in Data Management, Information Systems, Business, Computer Science, Engineering, Analytics, or a related field.
5+ years of experience in data operations, issue management, data governance, data quality, data engineering operations, service management, or program operations.
Experience managing operational issue logs, incident workflows, SLA tracking, escalation routines, and remediation plans.
Strong understanding of data products, data pipelines, data quality controls, metadata, lineage, data governance, and production support processes.
Experience working with cross-functional teams across data engineering, governance, analytics, business, vendors, and technology platforms.
Familiarity with tools such as Jira, ServiceNow, Confluence, Smartsheet, Excel, Power BI, Tableau, or similar.
Ability to analyze issue trends, root causes, SLA performance, operational risks, and recurring gaps.
Strong stakeholder management skills with ability to coordinate across teams and influence timely resolution.
Strong communication skills, including ability to summarize operational risks and issues for leadership.
Excellent organizational skills, attention to detail, follow-through, and comfort managing multiple priorities.
Experience with post-go-live support, hypercare, incident management, or service transition.
Familiarity with regulated data environments, pharma commercial data, or compliance-driven operations.
The salary for this position is expected to range between $152,600 - $283,400per year.The final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors.
Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards.US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves.
To learn more about the culture, rewards and benefits we offer our people click here.
EEO Statement:
The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status.
Accessibility and reasonable accommodations
The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to [email protected] or call +1(877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
Salary Range
$152,600.00 - $283,400.00Skills Desired
Cross-Functional Collaboration, Customer Engagement, Customer Insights, Data Analytics, Digital Marketing, Market Research, Media Campaigns, Product Marketing, Stakeholder Engagement, Stakeholder Management, Team Leadership, Waterfall ModelNovartis is a global pharmaceutical company that uses science-based innovations to develop treatments and improve patient outcomes worldwide. Its products are medicines developed through research and development to address various diseases, aiming to reach nearly 1 billion people. The company differentiates itself by large-scale investment in R&D, a global presence with a diverse workforce, and a clear mission to Reimagine Medicine, focusing on meeting the changing needs of patients. Its goal is to improve quality of life and extend life expectancy by delivering meaningful therapies through its research and development efforts.
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