Full-Time

Brand Marketing Manager

Neighborly

Neighborly

201-500 employees

Franchise-based home services provider

No salary listed

Waco, TX, USA + 1 more

More locations: Irving, TX, USA

Hybrid

Three days in office per week; Thursday and Friday work from home.

Bachelor's

Category
Growth & Marketing (1)
Required Skills
Branding/Brand Strategy
CRM
Word/Pages/Docs
Marketing
Data Analysis
Excel/Numbers/Sheets
Microsoft Outlook
PowerPoint/Keynote/Slides

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Requirements
  • A minimum of 5-7 years of professional marketing experience is required.
  • Excellent mastery of Microsoft Word, Microsoft Excel, Microsoft Outlook, and PowerPoint is required.
  • Excellent professional business skills are required, including verbal, written, analytical, and organizational skills, with emphasis on drafting day-to-day business correspondence.
  • Strong understanding of current online marketing advertising strategy and best practices is required.
  • Ability to think critically and interpret and apply processes across many different areas is required.
  • Ability to thrive in a fast-paced, deadline-driven environment under pressure while maintaining professionalism and a customer-focused attitude is required.
  • A bachelor's degree in Marketing or equivalent is required.
Responsibilities
  • Develop and execute integrated marketing programs and campaigns aligned with brand strategy, business priorities, and the consumer journey.
  • Partner with internal teams and external resources to develop creative that strengthens brand identity and the consumer experience.
  • Translate brand priorities into coordinated national and local marketing initiatives that support awareness, demand capture, and business growth.
  • Lead local performance marketing efforts through group and one-to-one coaching that helps franchise owners strengthen execution and grow their businesses.
  • Develop and guide customized annual marketing plans, including recommended budgets, channel mix, tactics, programs, and vendors.
  • Support the onboarding and ramp-up of new franchise owners through recurring marketing planning and coaching.
  • Leverage resources across Marketing Center of Excellence teams, including Digital, Public Relations, Customer Relationship Management, Creative, and Analytics, as well as cross-functional partners and external vendors, to execute the marketing strategy.
  • Contribute marketing content and insights for franchise advisory council meetings, town halls, and other franchise-facing events, while leading the franchise owner communication strategy in collaboration with the Head of Marketing.
  • Own and lead brand events, conferences, and trade shows in collaboration with cross-functional teams.
  • Evaluate and communicate the performance of national and local marketing efforts using available key performance indicators, business outcomes, and insights.
  • Partner with subject matter experts to improve performance visibility and identify opportunities for optimization.
  • Recommend brand research and oversee ongoing marketing activities to support informed decisions and continuous improvement.
Desired Qualifications
  • Knowledge of Brandfolder, Business Intelligence, and Monday.com is a plus.
  • Working knowledge of or desire to learn various artificial intelligence and analytics tools.

Neighborly is a global home services network that uses a franchising model to connect customers with licensed local service teams for plumbing, electrical, HVAC, and other home needs. Franchised partners operate under Neighborly’s brand and business system, earning revenue from franchise fees, service charges, and product sales. The core promise is “Neighborly Done Right”: if a job isn’t completed correctly, Neighborly will fix it, emphasizing consistent quality and customer satisfaction through standardized operations and training. The company aims to grow its global reach while maintaining high service standards, supported by technology-enabled services and industry associations.

Company Size

201-500

Company Stage

N/A

Total Funding

N/A

Headquarters

Waco, Texas

Founded

1981

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Simplify Jobs

Simplify's Take

What believers are saying

  • June 2026 app launch deepens customer lock-in with service records, reminders, and bookings.
  • Mike Davis' July 2024 arrival and Stacy Bourgeois' November 2024 CMO hire sharpen growth execution.
  • TradeEngage and the 2026 brand rankings expand cross-sell volume and franchise owner economics.

What critics are saying

  • Franchise agreements force McLennan County arbitration, limiting franchisee leverage and class actions.
  • App and referral tech create execution risk if technicians ignore tools by 2027.
  • Private-equity ownership under KKR keeps exit pressure high if same-store growth weakens.

What makes Neighborly unique

  • 19 Neighborly brands span plumbing, HVAC, restoration, and property management across North America.
  • All 19 U.S. brands ranked on Entrepreneur's 2026 Franchise 500 for the second year.
  • Neighborly AI app and TradeEngage referrals connect cross-brand demand inside 5,500 locations.

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Benefits

Hybrid Work Options

Phone/Internet Stipend

Wellness Program

Stock Options

401(k) Retirement Plan

401(k) Company Match

Professional Development Budget

Conference Attendance Budget

Family Planning Benefits

Fertility Treatment Support

Remote Work Options

Paid Vacation

Paid Holidays

Paid Sick Leave

Unlimited Paid Time Off

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Healthy Wellness

Mental Health Support

Employee Discounts

Relocation Assistance

Sabbatical Leave

Company News

PR Newswire
Jun 15th, 2026
Neighborly launches AI-powered app to simplify home service management in the US

Neighborly has launched a redesigned AI-powered app to help US homeowners and renters manage home maintenance, repairs and improvement projects from a single platform. The app allows users to book local professionals across Neighborly's 19 US service brands, store service records and documents, and receive personalised maintenance reminders and seasonal checklists. The platform, powered by Neighborly AI, learns each home's unique needs over time to help customers anticipate maintenance requirements. Users can create a free account in under two minutes and access the app through Apple's App Store or Google Play Store. Neighborly operates over 28 global brands with 5,500 franchise locations across North America and Europe, serving millions of customers since its founding in Waco, Texas, in 1981.

Neighborly Brands
Jun 12th, 2026
Neighborly launches redesigned ai-powered app to simplify home service management.

Neighborly launches redesigned ai-powered app to simplify home service management. Last Published On: 06/12/2026 New digital experience gives homeowners one convenient place to schedule trusted local professionals, manage service details, stay ahead with reminders, and keep important home records organized Waco, Texas (June 15, 2026) - Neighborly(R), a family of global brands dedicated to delivering remarkable experiences for both consumers and franchise owners, today announced the launch of its redesigned Neighborly app, giving homeowners and renters in the U.S. a streamlined way to manage home maintenance, repairs, and improvement projects in one place. Designed to make home maintenance, repairs, and enhancements easier to navigate, the app helps customers book trusted local professionals, keep service details and documents in one place, and stay on top of everything with personalized reminders and seasonal checklists. The redesigned app, powered by Neighborly AI, reflects a continued focus on creating a simpler, more connected customer experience. From repairs to renovations and everything in between, the app is designed to bring convenience and peace of mind to homeowners, while making it easier to organize home records and manage projects from a single trusted destination. Customers can create a free account in under two minutes and start using the app to keep all their important home service information in one place. "With our redesigned app, we're building something bigger than a single interaction. The opportunity here is to connect customers to the full network of our home service brands," said Mike Davis, chief executive officer of Neighborly. When someone has a great experience with one of its brands, the Neighborly app helps them discover and engage with the other 18 of its brands across the U.S. It creates a simpler path for customers and a stronger growth engine for its franchise owners - more visibility, more connections, and more ways to win." The app is now built to support customers throughout the homeownership journey by putting essential service information at their fingertips. In addition to helping homeowners connect with trusted local professionals, it offers a single place to track service history, access important documents, and stay organized through proactive reminders tailored to the needs of the home. "Technology should remove friction from homeownership, not add to it," said Gagan Sinha, chief information officer of Neighborly. "Now the Neighborly app brings home maintenance, repairs, and improvement projects into one simple, connected experience. As customers build their home's digital profile, Neighborly AI gets smarter - learning the unique needs of each home and making it easier to stay ahead of what's next. This is about more than organization. It's about helping customers anticipate needs, connect with trusted professionals across our brands, and manage everything through a single, intelligent platform." The company is prioritizing investments into digital tools that strengthen the customer experience and make trusted home services simpler than ever. Customers can create an account in minutes and begin organizing service records, scheduling appointments, and receiving personalized home maintenance reminders. The app supports all 19 Neighborly home service brands in the U.S. and will be available in Canada soon. About Neighborly(R) Neighborly(R) is a family of global brands focused on being remarkable with consumers and franchise owners. What began as one brand in Waco, Texas, in 1981 has grown to more than 30 brands and 5,500 franchise locations across North America and Europe serving millions of customers. Neighborly offers a proven path to business ownership accompanied by established systems, award-winning brands, training, and continued support throughout the franchising journey. * To learn about franchising opportunities, visit franchise.neighborly.com * To bring your passion to Neighborly, visit neighborlybrands.com/careers * To find trusted service professionals for any project, visit neighborly.com

PR Newswire
Feb 12th, 2026
Neighborly's 4,000+ franchises across 19 brands to use TradeEngage's AI platform for cross-brand referrals

TradeEngage, an AI-powered referral platform for trades, has partnered with Neighborly to enable cross-brand referrals across more than 4,000 franchise locations and 19 brands in the US. The platform allows franchise owners to refer jobs to complementary services, reducing customer acquisition costs whilst increasing earnings for service professionals. The system enables instant referrals between Neighborly brands—such as Mr. Rooter Plumbing referring water damage work to Rainbow Restoration—with automated routing and instant payments. Service professionals can earn up to 15% more in compensation by identifying cross-sell opportunities. TradeEngage also facilitates national partnerships with complementary services including real estate, foundation repair and home security providers. The platform aims to generate 60% more revenue for home service companies migrating referral partnerships to its system.

Yahoo Finance
Nov 5th, 2025
Local Business Owners of Five Star Painting of Cincinnati Earn Top Honor as Franchise of the Year

Local business owners of Five Star Painting of Cincinnati earn top honor as Franchise of the Year. Five Star Painting of Cincinnati Award Presented at Neighborly's 2025 Reunion Conference in Nashville, Celebrating Exceptional Franchise Leadership and Customer Service Five Star Painting of Cincinnati, led by local owners Colin and Ashley Nellis, has been recognized as the Five Star Painting franchisee of the Year at the 2025 Neighborly Conference in Nashville, honoring their exceptional leadership, customer service, and commitment to excellence across the Cincinnati community. Learn more at https://www.fivestarpainting.com/cincinnati/. Cincinnati, OH, Nov. 05, 2025 (GLOBE NEWSWIRE) - Colin and Ashley Nellis, owners of Five Star Painting of Cincinnati, have received the prestigious Five Star Painting Franchise of the Year Award at Neighborly's 2025 Conference in Nashville, Tennessee. This award recognizes franchise owners for their commitment to exceptional business growth, customer service, and team leadership. Five Star Painting of Cincinnati - Owners, Colin and Ashley Nellis "Receiving the Franchise of the Year Award from Five Star Painting is a tremendous honor," said Colin Nellis. "This award reflects our commitment to our customers, placing their needs at the forefront of everything we do. As the best painter Cincinnati has to offer, our success stems from respect, integrity, and a genuine desire to exceed expectations. We're proud of our dedicated team and their commitment to providing the best possible experience for our customers every day." The Franchise of the Year Award also acknowledges owners who positively impact their communities through service and leadership. David Sutter, President of Five Star Painting, commended the Nellis' dedication to excellence. "This award reflects Colin and Ashley's commitment to their business, team, and community. They embody Five Star Painting's core values, consistently going above and beyond to deliver outstanding service and customer satisfaction. We are proud of their accomplishments and the example they set for our entire system." Since opening their franchise in 2016, the Nellis' have built a reputation for professionalism and reliability. They specialize in interior painting and exterior painting in Cincinnati, offering high-quality residential and commercial painting services. Their commitment to excellence extends beyond Cincinnati, serving Mason, Loveland, West Chester, Indian Hill, Blue Ash, and Montgomery. Nellis added, "We believe in treating every homeowner and their property with respect. Our skilled professionals are dedicated to ensuring that each project reflects our values and meets the expectations of our clients."

PR Newswire
Mar 4th, 2025
Franchise Equity Partners Experiences Year Of Strategic Growth Through Home Services Acquisitions

Private investment firm strengthens position in the home services sector with key acquisitions across multiple marketsNEW YORK, March 4, 2025 /PRNewswire/ -- Franchise Equity Partners (FEP), a private investment firm committed to forging long-term partnerships with quality franchisees and franchisors, marked a year of significant growth in 2024 with expansion in the home services sector. Through its partnership with Reliable Residential HoldCo ("Reliable Residential"), FEP expanded its footprint by acquiring multiple Precision Garage Door ServiceÔ franchise operations in Orlando, Ocala, and Jacksonville, Florida, as well as Tulsa, Oklahoma, reinforcing its position within the Neighborly® network. In addition, FEP extended its reach into the plumbing sector with Mr. Rooter and broadened its garage door service portfolio with the purchase of Smokey's Garage Door in Phoenix.With this rapid growth, Reliable Residential has promoted Carlos Morales to Chief Executive Officer. In his new role, Morales will oversee operations across all brands under Reliable Residential, ensuring seamless integration and operational efficiency as the company scales.Florida ExpansionIn December of 2023, FEP acquired Precision Garage Door Service Ô operations in Orlando and Ocala, Florida, and commenced integration and enhancement in January 2024, adding to Reliable Residential's existing presence in Clearwater. This expansion positions the brand to meet rising demand in Central Florida, a region experiencing strong population growth and increasing homeowner service needs."Our expanded investment in Reliable Residential strengthens our footprint in Florida and aligns with our strategy to support high-performing operators in the home services space," said Mike Esposito, Co- Founder and Managing Partner of FEP.Building on this momentum, FEP acquired Precision Garage Door ServiceÔ in Jacksonville in March 2024, further advancing its strategic investment in Florida