SAP Tower Leads

Req ID: 395372 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a SAP Tower Leads to join our team in bangalore, Karnātaka (IN-KA), India (IN).

Project Delivery  

Manage SS FLM group accountable for timely and accurate customer deliveries

Review support execution & reporting on various accounts and provide direction and guidance as needed

Ensure that team maintains high level of competence and operational excellence

take critical business decisions to meet customer expectations

Escalation point of contact for respective Account DM’s  

Responsible for Continuous improvements & overall Delivery excellence

People Management

     Coordination with GRM/VMG/TA for timely fulfilments

     Perform resource allocations and workload assignments according to delivery requirements

     Responsible for achieving bench mark utilization of resources across SS pool

     Responsible for periodic reviews, recognition & rewards for SS resources

     Resource attrition management / retention

     Coordinate with HR/IT/Admin & other support functions to provide a conducive work environment for the resources

Should also be able to take of SLA adherence, daily traiging and ticket updates

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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