CSR Patient Access Center

Overview

Performs clerical functions required to service the needs of the patient, providers and organization. Serves as a liaison between patients, clinical support staff, physicians, and others. Provides excellent customer service and greets patients entering the department/practice.
Responsibilities

Provide excellent customer service to patients, staff, and community health care providers while handling high volume
incoming phone interchange on an automatic call distribution system.

Act as patient advocate to facilitate problem resolution via telephone in a timely and courteous manner.

Perform accurate registration interview with direct data entry to facilitate full registration for all new patient appointments
and up to date information on all established patients across multiple provider specialties as assigned.

Provide patients verbally and through confirmation letter, notification of all appointments to include location, provider,
required ancillary services, preparations and payment requirements.

Verify insurance information. Verify benefits and insurance referral information.

Intercede on the patient's behalf as necessary to arrange for special services, i.e. interpreters for both the hearing impaired as well as those with language barriers, wheel chairs and other special transportation needs.

Qualifications

Experience Requirements: 2 years-Data entry preferred 1 year-Clerical/customer service -ideally in a health care related industry preferred Third party payors and computer experience for inputting data and reviewing patient demographic material : :

UFJPI is an Equal Opportunity Employer and Drugfree Workplace