About INTERACTIVE BROKERS!

This is a hybrid role (three days in the office/two days remote).

Interactive Brokers Group has been consistently at the forefront of trading innovation, starting with the invention of the first floor-based handheld computer in 1983. We pride ourselves on being primarily a technology company and challenging the status quo. We push boundaries to offer our clients the best trading platform with the most sophisticated features at the lowest cost. Software development is the lifeblood of our firm, and it shows in our stellar brokerage platform. Interactive Brokers is regularly recognized as a leader in the financial services industry.

Secure Login Systems Specialist 

IBKR is looking for a highly skilled and motivated individual with operational experience in two-factor authentication systems to join our team and help shape one of the world’s strongest brokerage brands. The ideal candidate will join the team responsible for deploying, managing, and supporting our in-house IBKR Two-Factor Authentication (2FA) devices at IBKR. This person will report to the Technical Assistance Center Manager in Chicago, Illinois.

Your Responsibilities:

• Serve as the Subject Matter Expert (SME) in secure login systems (IBKR 2FA, SMS and physical security devices).
• Process escalations from first-level analysts who troubleshoot and resolve issues related to secure login devices to ensure a seamless client experience.
• Monitor and analyze trends and patterns, link them to client challenges, and propose solutions.
• Assist in developing and implementing policies and procedures related to user authentication while ensuring industry regulations are considered.
• Provide expert guidance and support to colleagues from different client services and client operations by instructing them on best practices and troubleshooting techniques.
• Take ownership of the lifecycle of 2FA devices across all regions, including inventory tracking, maintenance, and decommissioning of expired or damaged devices.
• Implement a monitoring system for 2FA device usage, including regular audits, and proactively identify and address any anomalies rather than reactively.

Qualification and Experience:

• Bachelor’s degree in computer science, Information Security, or a related field (STEM). A Master’s degree is recommended.
• In-depth knowledge of two-factor authentication protocols and device types
• Familiarity with industry standards and regulations related to secure login systems such as OAuth
• Experience and advanced usability knowledge of common desktop and mobile operating systems
• Exceptional experience in Excel and/or other data analytic tools is a must.
• Languages: Fluent in English. Any additional language is a plus.

Required Skills:

• Innate capability for pattern recognition and analytical problem-solving
• Excellent capability to apply out-of-box solutions and approaches to complex issues.
• Superior level of attention to detail and ability to identify risks or vulnerabilities
• Experience with independent data analysis and data tracking.
• Strong communication skills (spoken and written) to effectively convey security concepts to non-technical and technical staff.
• Ability to think creatively and independently in a structured environment
• Ability to learn and adapt to new information and technology platforms
• Proven skills in time management and prioritization
• Ability to meet tight deadlines and make real-time decisions while maintaining accuracy
• Basic understanding of JIRA, Confluence and other problem, task, and knowledge management software

Company Benefits & Perks

• Competitive salary, annual performance-based bonus and stock grant
• Retirement plan 401(k) with a competitive company match
• Excellent health and wellness benefits, including medical, dental, and vision benefits. Company paid medical healthcare premium.
• Wellness screenings and assessments, health coaches and counseling services through an Employee Assistance Program (EAP)
• Paid time off and a generous parental leave policy
• Daily company lunch allowance provided, and a fully stocked kitchen with healthy options for breakfast and snack
• Corporate events, including team outings, dinners, volunteer activities and company sports teams
• Education reimbursement and learning opportunities
• Modern offices with multi-monitor setups

Company Overview

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.

Barron’s has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.