Secure Login Systems Specialist
Confirmed live in the last 24 hours
Interactive Brokers

1,001-5,000 employees

Global online trading platform for diverse assets
Company Overview
Interactive Brokers Group, a leader in the financial services industry, has a proven track record of technical innovation, demonstrated by its 45-year history of building advanced trading technology. The company's competitive advantage lies in its ability to provide a single unified platform for global trading in multiple asset classes and currencies, backed by robust market data access 24/6. Its strong corporate culture is centered around creating technology to provide liquidity on better terms, competing on price, speed, size, and diversity of global products, which has led to its recognition as Barron's #1 Best Online Broker for six consecutive years.
Fintech

Company Stage

N/A

Total Funding

N/A

Founded

1977

Headquarters

Greenwich, Connecticut

Growth & Insights
Headcount

6 month growth

1%

1 year growth

6%

2 year growth

24%
Locations
Greenwich, CT, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Operating Systems
JIRA
Confluence
Excel/Numbers/Sheets
CategoriesNew
Software Engineering
Requirements
  • Bachelor's degree in computer science, Information Security, or a related field (STEM). A Master's degree is recommended.
  • In-depth knowledge of two-factor authentication protocols and device types
  • Familiarity with industry standards and regulations related to secure login systems such as OAuth
  • Experience and advanced usability knowledge of common desktop and mobile operating systems
  • Fluent in English. Any additional language is a plus.
Responsibilities
  • Serve as the Subject Matter Expert (SME) in secure login systems (IBKR 2FA, SMS and physical security devices).
  • Process escalations from first-level analysts who troubleshoot and resolve issues related to secure login devices to ensure a seamless client experience.
  • Monitor and analyze trends and patterns, link them to client challenges, and propose solutions.
  • Assist in developing and implementing policies and procedures related to user authentication while ensuring industry regulations are considered.
  • Provide expert guidance and support to colleagues from different client services and client operations by instructing them on best practices and troubleshooting techniques.
  • Take ownership of the lifecycle of 2FA devices across all regions, including inventory tracking, maintenance, and decommissioning of expired or damaged devices.
  • Implement a monitoring system for 2FA device usage, including regular audits, and proactively identify and address any anomalies rather than reactively.
Desired Qualifications
  • Exceptional experience in Excel and/or other data analytic tools is a must.
  • Basic understanding of JIRA, Confluence and other problem, task, and knowledge management software