Retail Sales Associate

SUMMARY

At Magnolia, the Retail Sales Associate is responsible for being a Magnolia ambassador and providing our guests with exceptional retail service. The Retail Sales Associate connects with guests in genuine and authentic ways, and shares information about the products. This position shares sales and promotions with guests aiming to meet or exceed sales targets. The Retail Sales Associate possesses the attention to detail necessary to ensure that the floor is fully stocked in a way that represents merchandising standards, knows how to identify guests’ needs and design ideas, and can help bring them to life. This position works from the Magnolia Silos Grounds in Waco, Texas. It reports to the Assistant Store Manager and has no supervisory responsibilities.  

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greet and assist guests to enhance the guest experience  
• Expected to meet or exceed assigned sales goals and metric objectives*
• Drive conversion by sharing product knowledge and generating conversation with guests*
• Perform cash, wrap, and POS duties in an efficient and timely manner while maintaining a high level of guest experience*
• Accurately process payments, refunds, and exchanges of merchandise 
• Maintain inventory levels and restock product to the sales floor as needed  
• Exhibit awareness of current promotional events and sales  
• Learn and use all available technology to perform daily tasks, including operation of RF-SMART devices and performing transactions within the inventory management system  
• Collaborate with team members and management to assist with seamless break coverage and efficient product delivery to registers
• Create and promote impactful merchandise presentations and displays that impact guests, prioritize guest satisfaction, and maximize retail sales 
• Work as a team player to ensure each guest receives the best guest experience possible*
• Promote and maintain a safe working and shopping environment  
• Perform other duties as assigned

*Metrics evaluated on Performance Review

COMPETENCIES

• Teamwork: Contribute to a team environment supporting diversity, equity, inclusion, and belonging. Work effectively with others, be a team player and contribute toward team goals.
• Critical Thinking: Identify and communicate challenges in day-to-day activities.
• Expertise: Eye for detail, accuracy, and complete all tasks in a timely manner. Willingness to learn and adapt to new processes and technologies.
• Communication: Actively engage in listening to teammates and guests and be open to feedback from guests, peers, and management.
• Guest Focus: Ability to proactively understand and meet guest needs, ensuring a personalized and guest-centric experience.
• Strategy and Goal Setting: Approach change with positivity and curiosity. Know your role in achieving team goals.
• Hard skills: Strong customer service skills required. Ability to work in a fast-paced, energetic environment required. 

ELIGIBILITY QUALIFICATIONS

• High school diploma or GED equivalent preferred
• 0-1 years of related work experience preferred
• Must be available to work evenings, weekends, special events, and holidays
• All full-time employees must be available to open and close the store twice a week
• All part-time employees must be available to open and close the store once a week

PHYSICAL DEMANDS

While performing the duties of this job, the employee is required to sit; use hands and arms to reach, handle, feel; utilize fine motor dexterity of fingers; talk or hear and taste or smell. The employee is frequently required to stand and walk. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. The employee is expected to utilize team lifting techniques when lifting bulky items or items weighing above 50 pounds and up to 120 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

WORK ENVIRONMENT

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate. 

ACKNOWLEDGEMENTS

Magnolia is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

This job description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description at any time.