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Hyundai Motor Company

Global automaker producing sedans, SUVs, EVs

Regional Field Technical Manager

Equipment Field ServiceUpdated on Nov 14
Full-timeBrossard, QC, Canada

About the Job

Requirements

  • A bachelor's degree in engineering or an equivalent combination of education and experience is required.
  • A college diploma in Automotive Service Technology, Automotive Mechanics, or a related field is required.
  • At least five years of experience in a similar technical automotive role is required.
  • Fluency in written and spoken English and French is required.
  • Strong automotive diagnostic, troubleshooting, and root cause analysis skills are required.
  • Advanced knowledge of automotive electrical systems and in-depth experience with vehicle networks, including CAN and LIN bus, as well as experience with xEV systems, are required.
  • Strong analytical, problem-solving, and technical decision-making abilities are required.
  • Strong communication, technical writing, and customer service skills are required.
  • Proficiency with Microsoft Office applications is required.
  • A valid driver's license and an acceptable driver abstract are required.
  • The ability to travel regularly and work outside standard business hours when required is required.

Responsibilities

  • Provide advanced technical diagnosis and support for complex and escalated vehicle concerns from Technical Support (HyTAC), Customer Relations, Quality Assurance, and other internal stakeholders.
  • Perform vehicle inspections and testing, and conduct root cause analysis, including collecting and analyzing vehicle diagnostic data.
  • Build relationships with dealership technicians and service personnel to improve technician engagement, technical competency, and repair effectiveness.
  • Identify opportunities to improve dealership technical performance and technician engagement, and coach on diagnostic processes, repair strategies, and service operations through on-site support.
  • Represent Hyundai Auto Canada in CAMVAP arbitrations, small claims proceedings, product liability investigations, and other vehicle-related technical matters.
  • Assess technical assistance cases using escalation risk metrics and proactively resolve high-risk cases with appropriate stakeholders, including HyTAC, Quality Assurance, Global Service Support Center (GSSC), and other cross-functional teams.
  • Maintain current knowledge of Hyundai and Genesis vehicle systems, diagnostic procedures, software updates, and emerging technologies, including electrified vehicle platforms.
  • Provide on-site support during field quality investigations and other quality-related activities as required.
  • Travel throughout Quebec and Atlantic Canada to support dealership operations, field investigations, training, and quality-related activities, including occasional overnight stays.
  • Perform other duties as assigned.

Desired Qualifications

  • Experience with an automotive manufacturer (OEM) or dealership service department is preferred.

About the Company

Hyundai Motor Company

Global automaker producing sedans, SUVs, EVs

Hyundai Motor Company is a global car maker that designs, manufactures, and sells a wide range of vehicles, including sedans, SUVs, and a growing number of electric vehicles. Its manufacturing is done in-house across a network of plants around the world, which helps manage production and the supply chain across markets such as North America, India, and Europe. The company plans to expand its EV lineup, aiming to launch 21 new electric models by 2030 to cover affordable to high-performance segments. Hyundai differentiates itself through its integrated global manufacturing approach, control over its supply chain, and a deliberate shift toward electrification under the “Hyundai Way,” backed by a strong U.S. presence since 1986. Its goal is to grow vehicle sales with a balanced mix of traditional and electric vehicles while becoming a leading supplier of EVs across multiple market segments.

Company size
10,001+
Company stage
IPO
Headquarters
Seoul, South Korea
Founded
1967

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