The Business Operations Analyst will utilize data-driven insights to identify opportunities for process improvement and drive execution of profitable business growth. The ideal candidate will possess strong analytical skills, attention to detail, and the ability to collaborate cross-functionally to achieve organizational goals.

Key Responsibilities

• Drive the Revenue Forecasting process while continuously improving our accuracy and predictability.
• Drive revenue execution through thorough review of reporting, finding revenue opportunities, and holding internal business partners accountable to their targets.
• Manage and improve financial models and reporting based on Sales Pipeline and Revenue Backlog
• Provide invaluable insights to business leaders by scoping and building dashboards using various platforms like DOMO, Salesforce, and Excel.
• Perform project costing, ROI analysis and benefit analyses of business processes, systems, and workflows to identify inefficiencies and areas for improvement.
• Manage month end accrual preparation in partnership with our accounting team.
• Continuously improve processes to create efficiencies across the organization.
• Coordinate with cross-organizational stakeholders to ensure that the business requirements are accurately captured, understood, and translated into functional specifications.
• Provide invaluable insights to business leaders by scoping and building dashboards using various platforms like DOMO, Salesforce, and Excel.
• Participate in system integrations, data management, and upgrades/integrations of ERP systems.

Required Skills

• Bachelor’s Degree in Business Administration, Finance, Accounting, Computer Science, Information Systems, or similar disciplines.
• 1-3+ years of related work experience involving Finance, Business Intelligence, Operations and/or reporting within a SaaS and preferably a contact center company.
• Financial Force/Certinia PSA experience
• Experience with process improvement methodologies such as ISO, Lean, Six Sigma.
• Standardizing processes and communicating process updates
• Proficient in Flow Diagramming tools, building out standardized processes, and communicating best practices
• Comfortable operating independently and delivering on commitments in ambiguous, fast-changing environments.
• Basic knowledge of one or more end-to-end systems development life cycles (i.e., waterfall, iterative and other modern approaches to software development) and conversion methodologies

This role is fully remote for candidates who reside at least 50 miles away from our San Francisco or San Ramon office locations. For candidates who reside within 50 miles of our San Francisco or San Ramon locations, this role will be Hybrid. 

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