Customer Engagement Applications Engineer

To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale—faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology.

Group/Division

The Semiconductor Products and Customers (Semi PC) business unit designs, builds and sells KLA’s product portfolio to help chip manufacturers meet high-quality standards for technologies like AI, data centers, automotive and electronic devices. Our inspection, metrology, and analytics systems detect and monitor defects across logic and memory chips, specialty semiconductors, wafers, reticles, advanced packaging, process equipment and materials. We also develop technologies for specialty processes, IC substrates, and PCB manufacturing, including etch and deposition, component inspection, and imaging and analytics. The Customer Engagement (CE) division is a field-based group of technical experts who partner closely with customers to provide a comprehensive portfolio of KLA products that support yield improvement from R&D through high-volume production. The team helps align KLA’s solutions with customer needs, supports product performance, identifies new opportunities and gathers insights to guide future innovation—all while maintaining a high level of customer satisfaction.

What You'll Do

In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise.

Responsibilities

Respond to routine customer requests.
 
- Provide metrology product application support in both onsite and remote.

- Create film/OCD structure model by spectra analyzing to meet customer production requirement
 
- Perform routine problem diagnosis and problem resolution for wafer characterization at customer site.
 
- Provide product theory and operational training to customers.
 
- Execute project with supervision from manager or project lead.
 
- Support preparation and demonstration of products to the customer base.
 
- Upon reaching L2 product certification, assist training activities of new engineers.
 
- Gather and feedback competitive information (when appropriate and feasible) to manager and team.
 
- Gather gap analysis and fab profile information to manager and team.
 
- Lead small projects.
 
- Provide support during H2H, collaborations, beta projects, and gap analysis.
 
- Contribute to SW development for engagement projects with division. 

- Respond to customer requests and perform routine to moderately complex problem diagnosis and problem resolution.
 
- Document technical solution and create best known methods (BKMs) on supported products.
 
- Lead preparation and demonstration of products to the customer base.
 

Qualifications

- PHD/MS or equivalent combination of education and experience in engineering applications.
 
- Proficient in computer applications for data presentation and analysis.
 
- Ability to effectively convey ideas through oral and written communications.
 
- Proficient in the English language.
 
- Ability to multitask in a constantly changing work environment.
 
- Responsible working attitude and should be a team player.
 
- Good working knowledge (implies understanding as well as the ability to apply theories and concepts in a variety of circumstances) of customer processing knowledge.
 
- Good working knowledge of various applications.
 
- Ability to diagnose and resolve basic customer issues
 
- Strong communication skills especially technical writing skills.
 
Preferred:
 
- IC Fab process development experience is a plus.
 
- Knowledge in defect detection, metrology, process control and yield management is a plus.

Minimum Qualifications

Master's/Doctor's Level Degree

About KLA

We provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges. From electron and photon optics to machine learning and data analytics, we seek perfection at the most fundamental level of matter in the universe. If you want to make electronics that push industries forward and make the world a better place, join us.

Use of AI Statement 

At KLA, our interviews seek to understand your individual skills, problem-solving approach and authentic thinking. To ensure a fair and consistent evaluation, the use of AI, recording tools or other technologies to generate, suggest or provide responses during interviews—whether virtual or in person—is not permitted unless explicitly approved in advance as part of a reasonable accommodation or invited by the interviewer. Use of these tools may interfere with our ability to evaluate your individual qualifications and affect your candidacy. KLA is committed to advancing innovation through responsible AI, and we value candidates who share this mindset.

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer.