A Bachelor's degree in business administration or a relevant field is required.
One to three years of experience in customer service or a related field is required.
Experience or knowledge of SAP is required.
Full awareness of Microsoft applications is required.
Excellent communication skills are required.
Excellent organizational skills are required.
The ability to work in a team is required.
Responsibilities
Receive and process customer complaints and inquiries via email, coordinating with internal teams and branches to ensure timely resolution and follow-up.
Organize and optimize maintenance schedules based on urgency and geographic locations, assigning tasks to appropriate technicians to ensure immediate resolution.
Oversee daily schedules, efficiently manage cancellations, and provide real-time updates to technicians regarding calendar adjustments.
Prioritize maintenance scheduling in response to critical breakdowns, dispatching senior technicians to ensure rapid and effective resolution.
Monitor pending job orders and coordinate new service appointments immediately upon the arrival of required spare parts.
Maintain organized physical and digital archives of all job orders and related documentation.
Perform additional duties as assigned and communicated.
Shape & Create - And make it happen!
The Villeroy & Boch Group with its Ideal Standard brand is one of the world's leading manufacturers in the ceramics and lifestyle sector. With our innovative and stylish products from the Dining & Lifestyle and Bath & Wellness segments, we have been creating moments and rooms to feel good in since 1748. Our success is based on the passion, design expertise and innovative strength of our more than 13,000 employees in 42 countries.
Want to become part of us? #shapeandcreate
Receive and process customer complaints and inquiries via email, coordinating with internal teams and branches to ensure timely resolution and follow-up.
Organize and optimize maintenance schedules based on urgency and geographic locations, assigning tasks to appropriate technicians to ensure immediate resolution.
Oversee daily schedules, efficiently manage cancellations, and provide real-time updates to technicians regarding calendar adjustments.
Prioritize maintenance scheduling in response to critical breakdowns, dispatching senior technicians to ensure rapid and effective resolution.
Monitor pending job orders and coordinate new service appointments immediately upon the arrival of required spare parts.
Maintain organized physical and digital archives of all job orders and related documentation.
Perform additional duties as assigned and communicated.
Your profile:
Bachelor’s degree in business administration or relevant field.
1-3 years of experience in customer service or related field.
SAP Experience/Knowledge.
Computer skills – full awareness of MS applications.