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Toss

Fintech super-app for payments and banking

Customer Protection Specialist: FDS/Financial Fraud Response

Financial Crime & AMLConfirmed live in the last 24 hours
Full-timeSeoul, South KoreaNo salary listedIn-person

About the Job

Requirements

  • At least five years of experience in FDS planning and operations at a financial company, virtual asset exchange, or domestic or international payment service.
  • Experience establishing operational strategies and internal policies for an FDS and directly operating it.
  • Ability to define risks clearly and develop and execute appropriate solutions responsibly.

Responsibilities

  • Develop indicators to effectively identify and proactively block fraud risk, and design operating procedures based on those indicators.
  • Analyze risk factors across existing and new services, use data analysis and performance measurement, and develop policies and strategies to minimize fraud risk.
  • Plan the development direction and roadmap for the FDS and collaborate closely with relevant departments.
  • Review telecommunications-based financial fraud victim-relief documents submitted to Toss Securities, and carry out related regulator reporting, objection reviews, and refunds.
  • Handle claims and make compensation-payment decisions for the securities industry's first Safe Compensation Program.
  • Establish and enhance FDS policies, prevent telecommunications-based financial fraud, and handle subsequent response processes.
  • Analyze fraud risks arising during existing service operations and new-business expansion, and develop policies and strategies that respond effectively while minimizing negative customer-experience impacts.
  • Track, monitor, and share suspicious fund flows identified through requests from relevant institutions or internal monitoring.
  • Plan and implement safer controls in collaboration with related departments.
  • Respond to financial-authority policy changes related to financial fraud and, when needed, propose and design workflow automation or new systems.

Desired Qualifications

  • Experience analyzing cases using data, forming hypotheses, and solving problems.
  • Ability to communicate effectively with relevant departments and external institutions and resolve issues flexibly.
  • Ability to plan and drive work proactively to achieve goals.

About the Company

Toss

Fintech super-app for payments and banking

Toss is a South Korean financial services platform that started as a peer-to-peer money transfer service and has grown into a digital 'super app' for personal finance. Its products are accessed through one mobile interface that unifies bank accounts, credit cards, loans, investments, and other financial services, including its own Toss Bank and Toss Securities. It differentiates itself by offering a broad, integrated ecosystem—combining digital banking, asset management, and brokerage services under one roof and running its own banking and securities units. Its goal is to become the leading consumer finance platform in South Korea while expanding its user base globally.

Company size
1,001-5,000
Company stage
Series G
Total funding
$1.5B
Headquarters
Seoul, South Korea
Founded
2011

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