About this Role

As a member of the Customer Marketing team, you will partner with the Marketing, Sales and Customer Success organizations to identify key champions to participate in the customer reference program. You will manage the entire customer reference lifecycle, execute customer case studies, identify customers for speaking events / PR activities and build relationships with our key customers all while maintaining our #1 ranking on Gartner Peer Insights!

We are looking for a passionate individual with an eye for detail, exceptional communication skills and an enthusiasm that can manage any task, no matter the size! This role is critical for driving our company’s growth and expanding platform adoption with our current install base.

At a Glance

• Align with key stakeholders on customer reference needs (vertical, company size, platform requirements) and build a strategy to execute and complete case stories quarterly, based on these requirements.
• Deliver customer case studies in various formats (written, video, social clips and more) for use by our marketing and sales organizations.
• Maintain our leadership on Gartner Peer Insights and execute a plan to streamline our review collection process.
• Interact with customers in a professional manner to help finalize customer case study approval, identify customer event speakers, and maintain relationships with our customers for future reference requests.
• Track submissions and status of all customer reference activity for marketing and leadership team updates.
• Partner with the Sales organization to identify and connect existing customers with prospective customers to further the sales cycle.
• Manage event planning logistics for our annual user conference, Hunt Club. This includes managing a budget for a global event for over 300 customers.

What will impress us:

• Bachelor’s degree or equivalent
• 2+ years of professional and/or internship marketing experience
• In person sales, customer service, or retail experience
• Experience with Excel (data manipulation, macros, charts and pivot tables)
• Exceptional customer and leadership communication to present to a wide range of internal and external audiences across all levels.
• Ability to exercise independent judgement, critical thinking, and follow-through on customer communication in a timely manner