All Accor

Global hotel management, franchising, loyalty program

Duty Manager

Food Service & HospitalityUpdated on Nov 11

Full-timeBab Ezzouar, AlgeriaNo salary listedIn-person

About the Job

Requirements

Demonstrate a strong customer-service and hospitality orientation.
Demonstrate leadership and the ability to coordinate multidisciplinary teams.
Communicate effectively and manage conflicts.
Make decisions quickly and effectively.
Demonstrate organization, rigor, and prioritization skills.
Have good knowledge of hotel operations.
Work under pressure and handle emergency situations.
Demonstrate teamwork and a sense of responsibility.
Be proficient in French and English; other languages are appreciated.
Be proficient with computer tools and hotel systems.

Responsibilities

Represent management during the assigned shift.
Supervise all hotel operations during the shift.
Coordinate the Reception, Accommodation, Food and Beverage, Security, Technical, and other relevant departments.
Ensure compliance with quality standards, internal procedures, and brand standards.
Communicate important information to teams and management.
Write shift reports and follow up on incidents and actions to be taken.
Ensure business continuity and the proper functioning of the hotel outside management’s usual working hours.
Carry out other operations-related assignments entrusted by management.

Desired Qualifications

Knowledge of additional languages.

Description du poste

Assurer la présence et la représentation de la Direction pendant son shift.
Superviser l’ensemble des opérations de l’hôtel pendant son service.
Coordonner les différents départements : Réception, Hébergement, Restauration, Sécurité, Technique et autres services concernés.
Veiller au respect des standards de qualité, des procédures internes et des standards de la marque.
Assurer la transmission des informations importantes aux équipes et à la Direction.
Rédiger les rapports de shift et assurer un suivi des incidents et actions à entreprendre.
Veiller à la continuité de l’activité et au bon fonctionnement de l’hôtel en dehors des horaires habituels de la Direction.
Assurer toute autre mission liée aux opérations qui lui est confiée par la Direction.

Qualifications

Sens aigu du service client et de l’hospitalité.
Leadership et capacité à coordonner des équipes pluridisciplinaires.
Excellentes capacités de communication et de gestion des conflits.
Capacité à prendre des décisions rapidement et efficacement.
Organisation, rigueur et sens des priorités.
Bonne connaissance des opérations hôtelières.
Capacité à travailler sous pression et à gérer les situations d’urgence.
Esprit d’équipe et sens des responsabilités.
Maîtrise du français et de l’anglais ; autres langues appréciées.
Maîtrise des outils informatiques et des systèmes hôteliers.

Informations supplémentaires

Le poste de Duty Manager est rattaché directement au directeur général de l’hotel

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

Recently Posted Jobs

Explore more opportunities at All Accor

See more jobs