Airport Representative

Job Description

• Welcome and assist hotel guests at Siem Reap International Airport with warmth and professionalism.
• Coordinate guest arrivals and departures, ensuring smooth transportation arrangements.
• Provide accurate information regarding hotel services, facilities, and local attractions.
• Liaise closely with the Concierge, Butler, Front Office, and Transportation teams to ensure seamless guest experiences.
• Monitor flight schedules and communicate any delays or changes to relevant departments.
• Assist VIP guests and special arrivals according to hotel standards.
• Maintain a professional appearance and uphold the highest standards of guest service at all times.
• Handle guest inquiries and resolve issues promptly and courteously.

Qualifications

• Previous experience in hospitality, guest services, customer service, or a similar role is preferred.
• Excellent communication and interpersonal skills.
• Good command of English; additional languages are an advantage.
• Pleasant personality with a strong service mindset.
• Ability to work flexible hours, including weekends and public holidays.
• Strong organizational skills and attention to detail.
• Knowledge of Siem Reap and local attractions is an advantage.
• Proficient in Microsoft Office applications.

Additional Information

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.