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LKQ

Global distributor of aftermarket vehicle parts

Inside Sales Coordinator

Account ExecutiveConfirmed live in the last 24 hours
Full-timeBelleville, MI, USA$16 /hrIn-person

About the Job

Requirements

  • One to two years of prior call center sales, customer service relations, and/or route sales experience is required.
  • Prior automotive experience and knowledge of automotive parts are required.
  • High school graduation or GED equivalent is preferred; college coursework is desired.
  • Familiarity with the company's products and procedures is preferred.
  • Must work cooperatively with others, maintain attention to detail and accuracy, and communicate effectively.
  • Must work variable schedules, including weekends.
  • Must convey product information and availability to customers and deal tactfully with customers.
  • Must be organized, motivated, and self-starting.
  • Must be able to work in a call center environment with frequent interruptions and under pressure.
  • Must use a computer, 10-key calculator, multi-user telephone system, copier, fax machine, and Microsoft Office software.
  • Minimum typing speed of 35 words per minute.
  • Call center and cash-handling experience are preferred.

Responsibilities

  • Generate revenue by promoting sales of new and existing products.
  • Call existing customers to assess the need for inventory replenishment.
  • Assist customers with product and service sales and respond to questions about parts, pricing, and services.
  • Prospect and develop relationships with potential customers or leads to cultivate new business.
  • Provide ongoing customer and technical service on existing accounts.
  • Process orders, including order entry for phone and online orders, and review orders for correct handling, pricing, quantities, and shipping data.
  • Seek opportunities for upselling and price negotiation.
  • Inform customers of unit prices, shipping dates, anticipated delays, and other needed information.
  • Advise customers on part substitutions or modifications when requested parts are unavailable.
  • Support continual improvement of the company's quality improvement system.
  • Handle incoming and outgoing emails with customers and within the company.
  • Perform other duties as assigned.

Desired Qualifications

  • High school graduation or GED equivalent.
  • College coursework.
  • Familiarity with the company's products and procedures.
  • Call center and cash-handling experience.

About the Company

LKQ

Global distributor of aftermarket vehicle parts

LKQ is a global distributor that supplies vehicle parts and accessories for cars and trucks. It sells aftermarket, recycled and salvaged parts, as well as specialty equipment, to repair shops and retail customers who repair, maintain, or customize vehicles. Its parts come from a wide range of suppliers and are distributed through a large network to repair shops, collision centers, and individuals. The way the products work is straightforward: customers order parts, LKQ sources them (including recycled or salvaged options when available), and ships them to the customer for installation or use. LKQ differentiates itself through its broad, global catalog and mix of new, aftermarket, and recycled parts, offering a one-stop source for repairing and upgrading vehicles. The company’s goal is to be a leading, reliable supplier that helps customers quickly find and obtain the parts they need to fix, service, or customize vehicles.

Company size
5,001-10,000
Company stage
IPO
Headquarters
Nashville, TN
Founded
1998

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