We’re looking for a Revenue Operations Specialist to support the Global Revenue Organization in the efficient execution of customer and business processes, program automation and reporting, and administration of our Customer Success tools infrastructure. This role will report to the Senior Manager, Customer Success Operations, and will partner with internal teams to ensure we continue to maximize efficiency, impact, and deliver world-class customer experiences. In line with Hootsuite’s distributed workforce strategy, our flexible work arrangement allows for remote work or a hybrid model. This role is open to applicants located in the EST timezone in Canada & United States. In this role, you will report to the Manager, Revenue Operations. 

WHAT YOU’LL DO:

• Serve as the day-to-day frontline resource for the Customer Success software platform.
• Support the configuration of automated Customer engagement programs, including Customer Success workflows, supporting business adoption, continuous monitoring and enhancements, and reporting.
• Perform ongoing analysis and monitor system performance, data integrity, and user activity to make recommendations and deploy continuous improvement/efficiency for customer-facing reps.
• Perform routine SFDC procedures to ensure business processes run smoothly
• Configure and deploy reports and dashboards to Managers and Leadership.
• Manage and update content from internal knowledge management systems.
• Continually progress toward being a subject matter expert as you support process improvement, bug fixes, integrations, and the launch of new Gainsight/SFDC features and capabilities.
• Perform other related duties as assigned.

WHAT YOU’LL NEED:

• Some practical experience in Customer, Sales, and/or Marketing Operations.
• Proven administration experience with Gainsight, Salesforce, or similar platforms.
• Customer Focus: Demonstrates a desire to proactively help and serve internal/external Customers to meet their needs.
• Process/Project Management: Skilled at figuring out and managing the processes and timelines necessary to get work accomplished.
• Priority Setting: Focuses time/energy on the most important issues/opportunities. Clearly understand how to assess the importance of tasks and decisions.
• Open Communication: Clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding.
• Problem Solving: Uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems.
• Collaboration and Teamwork: Works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs.
• Resilience, Tolerance for Change/Ambiguity: Can effectively cope with change, finding ways to advance work and projects.

WHO YOU ARE:

• Tenacious. You are determined to succeed, and you are motivated by the success of Customers, colleagues and the community.
• Curious. You are always learning and seeking ways to make things better.
• Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.
• Humble. You lead with humility and empathy, respecting and learning from the perspectives of others.

In all we do, our six guiding principles light the way:

Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp

One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best  work without compromising who they are. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

#LI-Hybrid