Operations Engineer

Project Role : Operations Engineer
Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.
Must have skills : Cloud Contact Center Operations, Oracle BI Application (OBIA) Contact Center Telephony Analytics
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Operations Engineer, a typical day involves supporting and managing the delivery of production systems and services to ensure smooth and efficient operations. This role requires close attention to operational requirements and adherence to service agreements, coordinating with various teams to maintain system stability and performance. The position demands proactive monitoring, timely issue resolution, and continuous communication to uphold service quality and meet organizational objectives.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Oversee the implementation of operational processes to enhance system reliability and efficiency.
- Facilitate knowledge sharing and mentoring within the team to foster professional growth.
- Coordinate incident management and ensure timely resolution of production issues.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Cloud Contact Center Operations, Oracle BI Application (OBIA) Contact Center Telephony Analytics.
- Strong understanding of cloud-based contact center platforms and their operational workflows.
- Experience in monitoring and managing production environments to ensure high availability.
- Ability to analyze and troubleshoot complex system issues affecting contact center operations.
- Familiarity with data analytics and reporting tools related to contact center performance metrics.

Additional Information:
- The candidate should have minimum 5 years of experience in Cloud Contact Center Operations.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

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