Social & Community ServicesResidential & Direct Support
About the job
Requirements
A diploma or undergraduate degree in the Social Sciences, Child and Youth Care, or Social Work; related education will be considered.
At least one year of experience working with youth who have experienced trauma, using a trauma-informed framework.
Demonstrated experience in crisis prevention and intervention.
Direct experience engaging with diverse populations and the ability to apply a culturally responsive lens to interactions, program implementation, and capacity-building with young people.
A valid G driver's license.
A strong understanding of systemic barriers young people face and how these may affect their experiences.
Effective interpersonal, written, and verbal communication skills.
The ability to collaborate effectively, respectfully, and efficiently with multiple stakeholders with minimal supervision.
Effective understanding and use of technology, including Microsoft Office applications.
Satisfactory vulnerable sector screening, references, and proof of education are required for employment.
Responsibilities
Work closely with the Senior Counsellor and leadership team to support youth, including keeping youth records current and complete, tracking needs such as clothing and hygiene items, and arranging and tracking medical, dental, and health appointments.
Support youth with hygiene, life skills, social skills, and individualized planning.
Develop and administer education-based, client-centered plans, and participate in ongoing program planning and development.
Develop and maintain relationships with Toronto District School Board staff and partners at the school site.
Attend school daily with youth to provide behavioral support and help meet their educational goals.
Participate in the supervision, training, and developmental growth of new staff members, students, and volunteers.
Provide counselling and support to clients and their families, and assist clients in reaching individual goals through support, programming, and case management.
Foster a safe and healthy work environment for the residence, residents, and staff in accordance with policies, procedures, and legislation, and respond to crisis situations that may involve volatile behavior.
Close and store youth records according to licensing standards and program policy.
Prepare and pre-cook dinner following safe food handling protocols.
Maintain timely and accurate notes and logs using case management and other software, and complete administrative tasks in accordance with the program model and policies.
Support reporting of statistics and other notes for program evaluation or special projects as assigned.
Perform security calls and house checks, and document them according to policy.
Audit program logs.
Participate in individual and team meetings, supervisory meetings, planning sessions, case management meetings, and designated training.
Work effectively with other team members.
Model the agency's philosophy and mission statement and the program's values and beliefs.
Participate in strategic planning and other organizational initiatives and committees as required.
Report regularly to funders, internal accounting, and fiscal management of the program budget.
Carry out other assigned responsibilities necessary to achieve program objectives and deliverables.
Desired Qualifications
Understanding of relevant legislation and institutional policies, including the Youth Criminal Justice Act, Education Act, and Safe Schools Act.
Experience working within a licensed residential setting.
Knowledge of social service agencies operating in Toronto and willingness to broaden knowledge about clients from outside the geographic area.
Current Standard First Aid and CPR certificate, CPI, or ASIST.
Case management experience and experience in a live-in program.
JS-U26-55 Education Assistant / Youth Worker
Springboard · Toronto, Canada · Other · Posted 2026-10-15
Workplace: on_site
Department: Terry Fox House
Description
ABOUT US
Springboard's mission is to build stronger communities by helping youth and adults develop the skills they need to reach their full potential. As a charitable organization, we deliver innovative, professional and diverse programming by establishing partnerships between our clients and their community. Springboard’s program areas include community justice, employment, developmental services, youth justice, Weed out The Risk and The Community Learning HUB.
WHO WE ARE
People are at the centre of everything we do. We foster opportunities for skills development, personal growth and social interaction. We also actively promote work/life balance and mental health supports. We foster communication across the agency, from our Town Halls to our quarterly Springboard orientations. We are a learning organization and our people have the opportunity to provide feedback into all areas of the organization.
We have an active Employee Engagement Committee that focuses on connecting staff through communication, a rewards and recognition program, career development initiatives and of course, social and team building opportunities. Springboard offers a comprehensive benefits package for full time, permanent staff and, for all permanent positions, a savings plan that helps support our people in all aspects of their lives.
THE OPPORTUNITY
Job Class
Union
Department
Justice Services
Location
Toronto, ON - Downtown
Status
Full-time, Permanent
Pay Rate
$ 58,782.60 per annum
Vacancy Number
JS-U26-55
Number of vacancies
1
Available
Immediately
Hours/Shifts
Monday to Friday 8am-4pm
Schedules are subject to change to meet departmental needs
Terry Fox House is a 24/7, live-in program which provides services to young men involved in the youth justice system, who have been charged with an offense and ordered for either open custody or detention placements. The team provide education and employment support, life-skills programming, and transitional planning which best supports individuals when they leave the program.
Reporting to the Supervisor, the Education Assistant is responsible for maintaining a structured, trauma-informed and safe setting for 24/7 coverage for the youth in our care, as aligned with ministry operational guidelines, as well as the daily educational needs of the youth, in partnership with the Toronto District School Board.
Requirements
WAYS YOU CAN CONTRIBUTE
Working closely with the Senior Counsellor and leadership team to support youth, including:
- Ensuring all youth records are current and complete
- Supporting with the tracking of youth needs such as clothing, hygiene items
- Supporting in ensuring all medical/dental/health appointments are arranged and tracked appropriately
Support youth with hygiene, life skills, social skills, and individualized planning
Develop and administer education based, client-centered plans. Participate in on-going program planning and development
Develop and maintain strong relationships with Toronto District School Board (TDSB) staff and partners at the school site
Attend the school daily with youth to provide behavioral support and to meet their educational goals
Participate in the supervision, training, and developmental growth of new staff members, students and volunteers.
Support and Counselling – Provide counselling and support to clients within the program and their families. Assist clients in reaching their individual goals, including support/programming and case management.
Health and Safety – Foster a safe and healthy work environment for the residence, the residents and the staff as per policies, procedures and the legislation. Deal with crisis situations that may involve volatile behavior.
Ensuring all youth records are closed and stored according to Licensing standards and program policy.
Prepare and pre-cook dinner following safe food handling protocols
Administration & Professional Development
Maintain timely and accurate notes and logs using case management and other software, as well as other administrative tasks, as per our program model and policies
Support in the reporting of statistics and other notes as needed, to support in the program evaluation or other special projects, as assigned
Perform Security calls, house checks and document as per policy
Auditing of program logs
Actively participate in individual and team meetings, supervisory meetings, planning sessions, case management meetings, and designated trainings
Work effectively with other members of the team
Modeling the agency’s philosophy and mission statement, as well as the program’s Values and Beliefs at all times
Other responsibilities as may be assigned
Participate in strategic planning and other organizational initiatives and committees as required
Regular reporting to funders, internal accounting, and fiscal management of the program budget
Execute other responsibilities as necessary to achieve the objectives and deliverables of the program
Other responsibilities as may be assigned
WHO YOU ARE
Education/Experience
Diploma/Undergraduate Degree in the Social Sciences, Child and Youth Care, Social Work. Related education will be considered.
Minimum one year experience working with youth who have experienced trauma in their lives from a trauma-informed framework
Demonstrated experience in crisis prevention and intervention
Direct experience engaging with diverse populations and an ability to apply a culturally responsive lens to all interactions, including program implementation and capacity-building with young people
Valid G driver’s license
A strong understanding of the systemic barriers that young people face and how this may impact youth and their own experiences
Excellent interpersonal, written, and verbal communication skills
A demonstrated ability to collaborate with multiple stakeholders effectively, respectfully, and efficiently with minimal supervision
Effective understanding and use of technology, including Microsoft Office applications
In addition, the following are considered assets:
Understanding of relevant legislation and institutional policies (including the Youth Criminal Justice Act, Education Act, Safe Schools Act)
Experience working within a licensed residential setting considered an asset
Knowledge of the social service agencies operating in Toronto and a willingness to broaden knowledge with respect to clients coming from outside of our geographic location
Current Standard First Aid and CPR certificate, CPI, ASIST
Case management experience and experience in a live-in program are preferred
Experience working within a licensed residential setting considered an asset
APPLY
Thank you for your interest in working with Springboard. Please submit cover letter and resume in one document. Employment requires satisfactory VSS, references and proof of education.
The deadline for the internal applications is October 22, 2026.
The deadline for the external applications is October 29,2026.
Only selected candidates will be contacted.
Resumes received after the above-stated deadline will be considered at the discretion of the hiring supervisor. No phone calls please. Thank you for applying.
AI in our Hiring Process: We use an application tracking system with AI-assisted tools to help us stay organized and review applications efficiently. While technology supports the process, it never replaces human judgment. Every application is personally reviewed by the hiring manager, and all hiring decisions are made by people — not AI.
Springboard values the diverse skills and experiences and is committed to an inclusive and accessible environment. Accommodations are available throughout the recruitment process upon request.
Benefits
Why Join Springboard?
Be part of a mission-driven, inclusive organization that values people and impact.
Comprehensive benefits package and pension plan.
Access to training, mentorship, and career development opportunities.
A dynamic team environment focused on learning, growth, and making a difference.
Active Employee Engagement Committee that focuses on connecting staff through communication, a rewards and recognition program, career development initiatives and of course, social and team building opportunities.