Team Lead – Underwriting Service Coordinators

Are you an experienced insurance professional with strong expertise in both multinational programs and underwriting support for indigenous business, combined with a passion for leading high-performing teams? As Team Lead for Underwriting Service Coordinators in Commercial Lines EMEA, you will bring together hands-on technical knowledge, operational leadership, and people management — driving service excellence across both complex cross-border accounts and local Nordic business. This is a senior coordination role for someone who is equally comfortable navigating multinational program complexity and supporting efficient underwriting service delivery for indigenous business.

Why This Role?

This is a unique opportunity to step into a leadership position at the heart of Chubb’s underwriting operations in the Nordics. You will serve as the senior point of expertise for both multinational program management and UA support for indigenous business, act as the escalation point for your team and key stakeholders, and play an active role in shaping how Underwriting Service Coordination is delivered across the region. If you are driven by both operational excellence and people development — and bring proven insurance experience across international and local business — this role offers real scope to make an impact.

Key Responsibilities

Leadership & Team Management

• Lead, coach, and develop a team of Underwriting Service Coordinators, fostering a high-performance culture built on accountability, collaboration, and continuous learning.
• Oversee day-to-day workload distribution, ensuring balanced capacity and timely, high-quality service delivery across both multinational and indigenous business accounts.
• Conduct regular one-to-ones, performance reviews, and development conversations to support team members in reaching their full potential.
• Act as the primary escalation point for the team on complex service, regulatory, compliance, and underwriting queries across both business segments.
• Recruit, onboard, and train new team members, ensuring a strong understanding of multinational program structures, indigenous business support, and Chubb’s service standards from day one.
• Drive team engagement and create an inclusive environment where diverse perspectives are valued and team members feel empowered to contribute.

Multinational Program Management

• Serve as the team’s subject matter expert for multinational program administration, providing guidance on controlled master programs (CMPs), fronting arrangements, local policy issuance, and cross-border compliance requirements.
• Oversee the end-to-end coordination and implementation of multinational insurance programs across multiple jurisdictions, ensuring accuracy, compliance, and timely execution.
• Act as the senior operational point of contact for complex multinational accounts, managing escalations and ensuring seamless communication between global brokers, local offices, underwriters, and international clients.
• Provide expert guidance to underwriters and the team on regulatory, tax, and compliance matters arising from cross-border program structures.
• Monitor the quality and consistency of multinational program administration across the team, identifying gaps and implementing corrective actions where needed.
• Stay current with developments in multinational insurance regulation, market practices, and Chubb’s global program frameworks, sharing knowledge proactively with the team.

UA Support for Indigenous Business

• Provide leadership and oversight for underwriting assistant support across indigenous Nordic business, ensuring efficient handling of new business, renewals, endorsements, invoices, and documentation.
• Support underwriters with administrative and operational tasks related to local accounts, ensuring timely, accurate, and compliant processing.
• Build strong working relationships with local underwriting teams, ensuring regular communication and alignment on priorities, service standards, and workflow requirements.
• Ensure all appropriate support and measures are taken for bookings to be registered within required timeframes.
• Independently handle requests and queries from brokers and/or clients under the supervision of underwriters, ensuring a professional and responsive service.
• Partner with internal functions — including compliance, tax, credit control, and operations — to resolve queries efficiently and escalate appropriately.
• Represent the Underwriting Service team in cross-functional projects, working groups, and regional initiatives related to both multinational and indigenous business process improvement.

Required

• Proven experience in multinational program administration, international account management, underwriting support, or within a multinational insurance environment.
• Demonstrated leadership experience, whether as a formal team lead, senior coordinator, or in a mentoring/supervisory capacity within an insurance or financial services environment.
• Strong understanding of multinational insurance structures, including controlled master programs (CMPs), fronting arrangements, local policy issuance, and cross-border regulatory and tax compliance.
• Solid knowledge of underwriting support processes for indigenous business, including new business, renewals, endorsements, and service coordination.
• Strong track record of managing complex accounts and acting as an escalation point for regulatory, compliance, or service-related issues.
• Excellent stakeholder management skills, with experience engaging confidently with senior underwriters, global brokers, local teams, and internal functions.
• Strong organizational and prioritization skills, with the ability to manage competing demands across multiple accounts and team responsibilities simultaneously.
• Demonstrated ability to drive process improvements and implement operational enhancements in a team setting.

Advantageous

• University degree in business, finance, insurance, or a related field.
• Insurance certification 
• Familiarity with Nordic insurance markets, regulatory frameworks, and market practices.
• Experience working within a global insurer or large international brokerage environment.
• Experience participating in or leading cross-functional projects or regional operational initiatives.

What We’re Looking For in a Leader

At Chubb, we believe great leaders are clear, purposeful, and human. For this role, we are looking for someone who:

• Leads by example — setting high standards for quality and client service while supporting their team to meet them.
• Communicates with clarity — able to translate complex multinational and local business requirements into clear guidance for their team and stakeholders.
• Develops others — genuinely invested in the growth and success of every team member.
• Solves problems proactively — comfortable navigating complexity and ambiguity in a fast-paced, international environment.
• Builds strong relationships — trusted by brokers, underwriters, and colleagues alike as a reliable, knowledgeable partner.

Languages

• Proficiency in Swedish and fluent English are required.
• Additional Nordic or European language skills are a strong advantage, reflecting the international and cross-border nature of this role.