Datamark

BPO and contact center services provider

Back Office Manager

Logistics & TransportationConfirmed live in the last 24 hours

Full-timeChennai, Tamil Nadu, India₹700k - ₹800kIn-person

About the Job

Requirements

A bachelor's degree in Business Administration, Management, or a related field is required.
A minimum of five years of experience in back office management (Logistics) or a similar role is required.
Strong leadership and team management skills are required.
Excellent communication and interpersonal skills are required.
Proficiency in Microsoft Office Suite (Excel, Word, and PowerPoint) and relevant software applications is required.
Strong analytical and problem-solving abilities are required.
The ability to manage multiple tasks and priorities in a fast-paced environment is required.

Responsibilities

Oversee and manage the daily operations of the back office team, ensuring adherence to processes and quality standards.
Provide leadership and guidance to back office associates, including training, development, and performance evaluations.
Develop and implement strategies to drive operational efficiency and improve service delivery.
Manage client relationships and ensure client satisfaction through communication and issue resolution.
Monitor and report on key performance indicators related to back office operations.
Identify opportunities for process improvement and recommend solutions to enhance overall efficiency.
Collaborate with other departments to ensure seamless workflow and coordination between teams.
Ensure compliance with relevant regulations, policies, and procedures.

Desired Qualifications

Expertise in Logistics operations, preferably with prior experience in the BPO industry.
Experience in process improvement methodologies.

Back Office Manager

Datamark, Inc. · Chennai, India · Full-time · Posted 2026-09-30

Salary: INR 700,000–800,000

Workplace: on_site

Department: Non-Voice

Description

Back Office Manager

Job Overview: We are looking for a highly skilled and motivated Back Office Manager to lead our back office operations (Logistics). In this pivotal role, you will be responsible for overseeing the daily functions of our back office team, ensuring efficient processes and high-quality service delivery to our clients. You will manage staff performance, implement operational improvements, and maintain compliance with company policies and client requirements.

Key Responsibilities:

Oversee and manage the daily operations of the back office team, ensuring adherence to processes and quality standards.
Looking for candidates with strong expertise in Logistics operations, preferably with prior experience in the BPO industry.
Provide leadership and guidance to back office associates, including training, development, and performance evaluations.
Develop and implement effective strategies to drive operational efficiency and improve service delivery.
Manage client relationships and ensure client satisfaction through effective communication and issue resolution.
Monitor and report on key performance indicators (KPIs) related to back office operations.
Identify opportunities for process improvement and recommend solutions to enhance overall efficiency.
Collaborate with other departments to ensure seamless workflow and coordination between teams.
Ensure compliance with all relevant regulations, policies, and procedures.

Requirements

Qualifications:

Bachelor's degree in Business Administration, Management, or a related field.
Minimum 5 years of experience in back office management (Logistics) or a similar role.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and relevant software applications.
Strong analytical and problem-solving abilities.
Ability to manage multiple tasks and priorities in a fast-paced environment.
Experience in process improvement methodologies is a plus.

Benefits

PF, Gratuity, Mediclaim, PLI

Apply

Apply at Datamark, Inc.

About the Company

Datamark

BPO and contact center services provider

DATAMARK provides business process outsourcing and contact center services for large enterprises, including Fortune 500 firms and government agencies. It handles front-office work like omnichannel, multilingual customer care and technical support, plus back-office tasks such as digital mailroom, data capture, document processing, and finance/accounting support, operating 24/7 from centers in the US, Mexico, and India. It differentiates itself with long client relationships, a global delivery network that includes nearshore and offshore options, and proprietary tools like DataScribe that transcribe and summarize calls to boost agent productivity, all guided by Lean Six Sigma process improvements. Its goal is to help clients cut costs, streamline operations, and achieve scalable, reliable, multilingual support.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: El Paso, TX
Founded: Not listed

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