Information Systems Organizational Effectiveness Manager

Career Category

Information Systems

Job Description

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

IS Organizational Effectiveness Manager

What you will do

Let’s do this. Let’s change the world. In this vital role you will work with product and platform teams across the organization to facilitate and improve processes, coach on Scaled Agile Framework (SAFe) to improve delivery of value. The IS Organizational Effectiveness Mgr interacts with the organization’s Product Teams, Platform Teams, Portfolio Management and Communities of Practice to continuously improve standards, processes, and automation enablers that accelerate staff and team SAFe maturity and overall business agility.

• Lead the implementation and adoption of the Scaled Agile Framework (SAFe) across the organization. Assess current states of Agile maturity, identify areas for improvement, and guide the organization in aligning with SAFe principles and practices.
• Act as a change agent, promoting the benefits of SAFe and driving organizational transformation. Collaborate with teams, leaders, and key customers to create a shared understanding of SAFe and its value and help overcome resistance to change.
• Work closely with cross-functional teams to ensure alignment and effective communication. Facilitate collaboration between business and technical teams to achieve common goals. Communicate progress, challenges, and successes to customers at all levels.
• Collaborate with key customers to establish and track KPIs related to SAFe implementation.
• Support the Scaled Agile transformation efforts within the organization, including the adoption of SAFe principles, practices, and approach. Assess the current state of Agile maturity and develop a roadmap for improvement. Provide guidance and support to teams and leaders in transitioning to Agile methodologies.
• Mentor Agile teams to improve their performance, collaboration, and delivery capabilities. Provide coaching to Scrum Masters, RTEs, Product Owners, and team members to enhance their Agile skills.
• Provide training and workshops on SAFe principles and practices to teams and key partners. Develop a culture of continuous improvement and learning within the organization.
• Conduct regular assessments of current processes and identify areas for improvement. Implement best practices and tools to streamline workflows and enhance productivity. Monitor and measure the effectiveness of process changes and make necessary adjustments.
• Act as a change agent, promoting the benefits of SAFe and driving organizational transformation. They collaborate with teams, leaders, and customers to create a shared understanding of SAFe and its value and help overcome resistance to change.
• Leverage agile tools such as Jira / Jira Align, Smartsheet’s and Confluence

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. This role requires deep understanding of Agile principles and frameworks like SAFe, Scrum practices, along with excellent leadership and communication skills.

Basic Qualifications:

• Doctorate degree / Master's degree / Bachelor's degree and 8-12 years of experience in SAFe implementations and delivery
• Strong knowledge of SAFe methodologies and practices
• Prior experience with Agile project management tools, such as Jira Software, Confluence, and Jira Align
• Hands-on experience in guiding teams and Agile Release Trains through SAFe events and ensuring adherence to SAFe practices and behaviors
• Excellent problem-solving skills and a passion for solving complex challenges
• Collaborative spirit and effective communication skills to work seamlessly in a cross-functional team

Preferred Qualifications:

• Experiences with agile transformations in larger enterprises and legacy systems
• Jira Align experience
• Workshop facilitation and training development experience
• Demonstrated success leading cross-functional org changes (org design, ways of working, change/adoption) in a technology or IS context.
• Practical experience with Agile/Lean and/or ITIL in enterprise environments; familiarity with product operating models.
• Strong change management skills (e.g., Prosci/ADKAR) and proven communications planning and execution.
• Data-driven mindset with ability to build metrics, KPIs, and dashboards (e.g., Excel/Power BI/Tableau) and convert insights into actions.
• Excellent facilitation, executive presence, and relationship-building across technical and business teams.

Soft Skills:

• Excellent people and project management skills
• Ability to work collaboratively with cross-functional teams
• Ability to handle multiple priorities successfully
• High degree of initiative and self-motivation
• Team-oriented, with a focus on achieving team goals

Working Hours:

This position requires you to work a later shift and may be assigned a second or third shift schedule. Candidates must be willing and able to work during evening or night shifts, as required based on business requirements.

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

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