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Assist World

Global virtual assistant staffing

Executive Assistant – Lead Management & Administrative Support - CRM, Legal Industry

Full-TimePosted on 5/21/2026
$800 - $1.1k/mo
Mid
Remote in South Africa+1 moreMore locations: Philippines
RemotePreferred working hours are 9:00 AM–6:00 PM EST or 9:30 AM–5:30 PM EST.
Administrative & Executive AssistanceAdministrative Support

About the job

Requirements
  • Preferred experience with GoHighLevel CRM.
  • Experience with Microsoft Office Suite, including Excel and Word, is preferred.
  • Experience with PDF document management is preferred.
  • The candidate should be comfortable managing leads and business inquiries and tracking multiple follow-ups in structured workflows.
  • The candidate should be able to communicate professionally and confidently with potential clients.
  • The candidate should be able to work independently with minimal supervision.
  • The candidate should think critically, use common sense, and proactively identify ways to support the business beyond basic task execution.
Responsibilities
  • Manage incoming leads from marketing channels and track inquiries in GoHighLevel CRM.
  • Categorize and update leads, collect initial information about prospective clients’ legal matters and required immigration or business services, and schedule consultations with the attorney.
  • Maintain accurate CRM records and lead histories, track consultation outcomes, and update lead statuses, including whether leads convert into clients.
  • Follow up with prospective clients by email, text, or phone when needed, maintain structured follow-up timelines, confirm appointments, and ensure clients have required information before consultations.
  • Manage meeting scheduling and calendar coordination, organize client-related communications and reminders, and maintain internal notes about pending tasks and client follow-ups.
  • Review incoming emails, identify and flag messages requiring attention or follow-up, maintain email-task notes or reminders, and surface priority communications for the attorney. Directly replying to emails may become part of the role depending on workflow.
  • Assist with mass email campaigns, set up bulk email messages using provided content, and support automated email communications within the CRM.
  • Use AI tools where helpful to generate simple email drafts or templates.
  • Support administrative organization of the practice and provide operational support related primarily to client intake, lead management, and administrative coordination.
Desired Qualifications
  • GoHighLevel CRM experience is highly preferred.
  • CRM management experience is a plus.
  • Experience with email automation tools is a plus.
  • Experience using AI tools to draft communications is a plus.

About the company

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Assist World

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Assist World connects businesses with remote professionals for executive assistance, operations, bookkeeping, marketing, sales support and other recurring functions. Its job network draws talent from countries including the Philippines, South Africa and Latin America for distributed client teams. The company recruits and matches candidates to role-specific needs rather than employing every worker in one internal department. Assist World is a remote staffing partner, with service value built around international sourcing, candidate evaluation and ongoing alignment between clients and assistants.

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