Client Lifecycle Management Specialist - Multiple Teams

Details of the Division and Team:

The Client Lifecycle Management (“CLM”) KYC specialist advises Front Office on all SoW / AML / KYC and legal documentation related matters, support Client Advisors through from prospecting to funding of the accounts, liaises with other departments, particularly the Anti-Financial Crime (AFC) team, to verify approvals, obtain information and/or guidance including transaction monitoring and sanctions screening. The candidate must have good knowledge of local industry practices and is accountable to ensure overall SLAs are met and escalating any issues appropriately and timely. The candidate will be required to steer appropriate outcomes, partner closely with key internal and external business partners including agile / technology to ensure effective communication of tool enhancements / process improvements to the team and the team is executing properly.

In addition, the individual will support with the on-going SoW uplift exercise to remediate existing accounts. 

What we will offer you:

A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its center.

You can expect:

• Competitive Salary and non-contributory pension
• 20 days annual leave plus generous number of public holidays
• Life Assurance and Private Healthcare for you and your family
• A range of flexible benefits including retail discounts, gym benefits, wellbeing incentives
• The opportunity to support a wide ranging CSR program plus take volunteering leave days

Your key responsibilities:

• CLM KYC specialist who focuses on account opening / client adoption process, on-going periodic reviews, advising Front Office on AML / KYC and documentation matters, provides expert advice to team members and / or Client Advisors on complex account structures etc
• Acting as sparring partner for client ACOs in all AML/KYC related topics;
• Check quality and completeness and correctness of client files / KYC forms
• Setup case management team (RM, CLM, AFC, DCRO, COO etc) subject to the complexity of the case
• Collection of docs (directly with clients if requested)
• Update KYC questionnaire based on the information provided by RC (if requested)
• Request for pre-screening of names as applicable
• Monitor, track and escalate cases as appropriate and share MI on a weekly basis to the Relationship Manager or Market Head
• Be the lead to focus and streamline the account opening and KYC review process and Advising Front Office on legal documents during the onboarding and periodic review process
• Provide expert advice to Client Advisors on complex account structures and KYC/AML cases the business is confronted with
• Participate in client meetings if required
• Partner and work closely with other departments, incl. AFC, to verify approvals, obtain information and/or guidance and participate in investigations as required, including preventative crime checks, transaction monitoring and sanctions screening.
• Responsible for quality SoW / KYC and timeliness of submissions across account opening and periodic reviews.

Your skills and experience: 

• Degree majoring in Banking, Accountancy or Business Administration
• Knowledgeable and experienced in Source of Wealth, Know-Your-Client, Anti-Money Laundering regulations and regulatory environment, operations, account documentation, risk management, experience in banking or financial industry for at least 5 years for AVP level
• Individuals from banking industry specifically in Wealth Management and Private Bank
• CAMS AML certification is preferable
• Mature, strong analytical and problem solving ability, detail-oriented and willing to challenge the status-quo
• Excellent interpersonal skills and the ability to manage relationships with all levels
• Strong customer relationship, communication and presentation skills
• Strong client focus and ability to partner with various internal groups
• A strong sense of ownership, responsibility and sense of urgency
• Flexible and able to work in a fast-paced environment to effectively meet deadlines; ability to recognize the need to escalate issues for rapid resolution
• Strong process and project management experience
• Effective communicator
• Fluency in English and Cantonese
• Proven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs.

How we’ll support you:

• Flexible working to assist you balance your personal priorities
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs
• Training and development to help you excel in your career

About us and our teams:

Deutsche Bank is the leading German bank with strong European roots and a global network. click here to see what we do.

Deutsche Bank & Diversity

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.