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Vibra Healthcare

Operates hospitals delivering patient-centered care

IT Service Desk Analyst

IT Service Desk & End User SupportConfirmed live in the last 24 hours
Full-timeMechanicsburg, PA, USAIn-person

About the Job

Requirements

  • A high school diploma or GED is required.
  • At least three years of Service Desk, Help Desk, or Call Center experience is required.
  • At least two years of clinical/technical problem resolution and support experience is required.
  • Holiday support on a rotational basis is required.
  • Overnight and weekend support may be required.
  • A current, valid, active driver's license is required.
  • Experience installing and supporting HP, Ricoh, and Brother printers.
  • Experience supporting and troubleshooting Windows 11 on laptops and workstations.
  • Experience supporting Microsoft Active Directory and security provisioning.
  • Experience supporting Microsoft Office, Outlook, Teams, and SharePoint.
  • Experience with Intune, ControlUp, and LogMeIn.
  • Experience supporting and troubleshooting Apple iOS on iPhones and iPads.
  • An IT support background that includes troubleshooting hardware and network problems.
  • Ability to work with leaders and employees within a hospital setting.
  • Ability to work professionally with outside vendors.
  • Knowledge of WellSky (EHR) electronic health records.
  • Knowledge of regulatory standards and compliance requirements.
  • Ability to make independent decisions when circumstances warrant.
  • Working knowledge of computer and software applications used in job functions.
  • Freedom from illegal use of, and effects of use of, drugs and alcohol in the workplace.
  • Strong customer service, organizational, and prioritizing skills.

Responsibilities

  • Support the Vibra Service Desk's single point of contact role for triage and resolution of service disruptions affecting Vibra hospitals, employees, applications, hardware, and vendors.
  • Fulfill security requests for new accounts, terminations, shared file access, and application permissions.
  • Answer technical questions and provide resolutions.
  • Accurately record all calls and incidents.
  • Provide level-1 troubleshooting and escalate to level-2 support as required.
  • Ensure the capture of all lessons learned within the Vibra Service Desk Knowledge Base.

Desired Qualifications

  • A technology-oriented bachelor's degree or commensurate experience.
  • ITIL Foundations, Service Desk+, or Help Desk certification.
  • ITSM ticketing system experience.
  • Freshservice ticketing experience.
  • Excellent documentation skills.

About the Company

Vibra Healthcare

Operates hospitals delivering patient-centered care

Vibra Healthcare operates a national network of inpatient hospitals and post-acute care facilities focused on clinical service excellence and patient wellness. Its facilities provide acute inpatient care with a team-based approach to patient care, emphasizing a fast-paced environment, open communication, and a culture that values employees. The company supports staff development through programs like RISE Leadership Development and Clinical Career Ladders, offering career advancement and transfer opportunities across its coast-to-coast system. Vibra differentiates itself by prioritizing people, culture, and patient experience as core commitments, with flexible work options and a fast-growing footprint. Its goal is to raise the standard for quality of care and the patient experience while expanding access to compassionate, high-quality hospital care.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Mechanicsburg, PA
Founded
2004

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