Mercy Medical Center

Hospitals and clinics delivering medical care

Telemetry Monitor Technician/Patient Care Technician

Nursing & Frontline Patient Care +1Confirmed live in the last 24 hours

Full-timeUnited StatesNo salary listedIn-person

About the Job

Requirements

Previous Patient Care Technician or Certified Nursing Assistant experience is preferred.
A high school diploma or equivalent is preferred.
Completion of a Certified Nurse Assistant or Health Support Professional program, at least two years in a baccalaureate program, one year in an Associate's Degree in Nursing program, or comparable education, training, and experience is preferred.
Current Basic Cardiac Life Support certification in accordance with the American Heart Association is required for the patient care technician duties.
Iowa Dependent Adult Abuse and Iowa Child Abuse Mandatory Reporter training is required, with certification submitted to Human Resources before the start or transfer date.
Successful completion of a cardiac rhythm interpretation competency exam upon hire and annually is required.
The ability to operate Philips and Epic systems is required.
Previous Telemetry Technician experience is preferred.
Previous LPN, Patient Care Technician, or EMT-1 experience is preferred.
A high school diploma or equivalent is preferred for monitor technician duties.
A Medical Terminology class and post-high school clinical education are preferred for monitor technician duties.
Current Basic Cardiac Life Support certification in accordance with the American Heart Association is required by the department within six months of hire.
The role requires occasionally exerting 50–100 pounds of force and frequently exerting 25–50 pounds of force.

Responsibilities

Ensure accurate and clinically relevant information is communicated with patients, families, and coworkers during handoffs and when needed.
Ensure appropriate parties communicate necessary information to support the best possible patient outcome.
Provide safe and effective patient care under the supervision of a licensed nurse by performing tasks and support functions delegated by the department.
Observe and communicate changes in patient condition and relevant information about patient or significant others' needs to the licensed nurse.
Communicate effectively in an age-appropriate manner and understand patient needs, including non-verbal communication, fears, anxieties, and language or cultural barriers.
Maintain accurate, real-time documentation of patient care.
Protect patient privacy by knocking, closing curtains, and safeguarding patient information.
Respond within scope of practice to emergencies and life-threatening conditions.
Organize and prioritize daily work according to the needs of patients, families, and healthcare workers.
Maintain cleanliness and organization of patient rooms and department work areas.
Identify quality improvement opportunities and support changes in practice designed to improve performance.
Prioritize tasks, identify when priorities need to change, and recommend and implement changes in concert with a supervisor.
Follow Mercy safety guidelines, perform job-specific safety duties, and promptly report unsafe conditions, situations, incidents, and injuries.
Observe, interpret, and document cardiac rhythms.
Promptly communicate cardiac arrhythmias, rhythm changes, and other significant events to the primary licensed nurse.
Collaborate with licensed nurses and physicians regarding rhythm interpretations and questions.
Measure and interpret telemetry for all patients every four hours or when changes occur in the Cardiac-Stroke Center.
Work closely with the shift supervisor on each unit.
Accurately complete inventory of telemetry packs every shift.
Work a combined schedule of 20 hours per week in patient care technician duties and 16 hours per week in telemetry monitor technician duties.

Desired Qualifications

Demonstrate verbal and non-verbal customer service skills and proper phone etiquette.
Create a welcoming environment for healthcare team members.
Provide safe and effective patient care.
Remain focused in stressful situations and perform multiple tasks quickly.
Demonstrate effective interpersonal communication skills.
Function independently and collaboratively as a member of the healthcare team.
Demonstrate efficient time management and organizational skills.
Manage stress appropriately, including multitasking, concentration to detail, and handling sentinel events.

Combined role of 20 hrs/week in patient care tech and 16 hrs/week in telemetry monitor tech

Work Shift

Evening/Night

Scheduled Weekly Hours

Summary

This position supports Mercy’s philosophy of patient centered care by providing safe and effective patient care by performing tasks and support functions under the supervision of a Licensed Nurse. Patient Care Technicians may fulfill an expanded role by performing additional tasks and responsibilities as delegated by their department.

Job Description

Patient Care Tech:

Job Duties

Ensure that accurate and clinically relevant information is communicated with patients, their families, and co-workers at hand offs and other times as needed.
Take all measures necessary to ensure that the appropriate and involved parties have communicated necessary information in order to allow for the best possible patient outcome
Provide safe and effective patient care under the supervision of the licensed nurse by performing tasks and support functions as delegated by department
Observe and communicate to the licensed nurse any changes in patient condition and pertinent information regarding the needs of the patient and/or significant others
Demonstrate effective and age-appropriate communication as well as the ability to understand the needs of the patient including non-verbal communication, fears, anxieties and language/cultural barriers
Maintains accurate and real time documentation of patient care provided
Assures patient privacy by knocking on doors, closing curtains and protecting patient information
Responds within scope of practice to emergencies and life-threatening conditions
Demonstrates support for changes in practice designed to improve performance.
Organize and prioritize daily work, taking into account the needs of patients, families and other health care workers
Maintain cleanliness and organization of patient rooms and department work areas
Assist in identifying quality improvement opportunities and demonstrate support for changes in practice designed to improve performance
Ability to prioritize tasks, identify needs for changes in priorities and takes the initiative to recommend and implement changes in concert with their supervisor.
Follows Mercy's safety guidelines, carries out job-specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.

Knowledge, Skills and Abilities

Role Models exemplary customer service skills including verbal and non-verbal skills and proper phone etiquette
Creates a welcoming environment for all healthcare team members.
Demonstrates the ability to provide safe and effective patient care
Must have the ability to remain focused in stressful situations and perform multiple tasks quickly.

Professional Experience

Previous Patient Care Tech or Certified Nursing Assistant experience preferred

Education

High School diploma or equivalent preferred
In addition, ONE of the following is preferred:
- completion of a Certified Nurse Assistant (CNA) or Health Support Professional program
- a minimum of 2 years in a baccalaureate program
- one year in an Associate's Degree in Nursing program
- comparable education, training and experience in the absence of successful completion of a CNA or Health Support Professional program

Licensure, Certification, Registration

Current certification in Basic Cardiac Life Support, in accordance with the American Heart Association required.
Iowa Dependent Adult Abuse and Iowa Child Abuse Mandatory Reporter training required. Employee must submit certification of completed training to Human Resources prior to start or transfer date.

Monitor Tech:

Job Duties

Demonstrates ability to observe, interpret and document cardiac rhythms
Promptly communicates cardiac arrhythmias, rhythm changes or other significant events to the primary Licensed Nurse
Professionally collaborates with Licensed Nurses and Physicians regarding rhythm interpretations and/or questions
The telemetry technician may have an expanded role to include Patient Care Technician and/or Unit Secretary
Follows Mercy's safety guidelines, carries out job-specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.

Department Specific Duties

Cardiac-Stroke Center

Measures and provides interpretation all of telemetry patients every 4 hours or as changes occur
Works closely with the Shift Supervisor on each unit
Accurately completes inventory of telemetry packs every shift

Knowledge, Skills and Abilities

Successful completion of cardiac rhythm interpretation competency exam upon hire and annually
Excellent, effective and interpersonal communication skills
Ability to function independently and as a collaborative member of the healthcare team
Efficient time management and organizational skills
Manages stress appropriately to include multitasking, concentration to detail and handling of sentinel events
Ability to operate efficiently within Philips and Epic systems.

Professional Experience

Previous Telemetry Technician experience preferred
Previous LPN, Patient Care Technician or EMT-1 experience preferred

Education

High School diploma or equivalent preferred
Medical Terminology Class preferred
Post-high school clinical education highly preferred

Licensure, Certification, Registration

Current Basic Cardiac Life Support, in accordance with the American Heart Association required by the department within 6 months of hire.

Physical Requirements

Heavy: Exert 50-100 lbs. of force occasionally and/or 25-50 lbs. of force frequently

Pay Rate Type

Hourly

Mercy is an independent, community-based organization supporting the Cedar Rapids area for over 120 years.

Mercy is an equal-opportunity employer. We value diversity, equity, and inclusion and therefore evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status, and other legally protected characteristics.

About the Company

Mercy Medical Center

Hospitals and clinics delivering medical care

Mercy Medical Center provides a full range of health-care services to its community, including emergency care, inpatient and outpatient treatment, surgical services, maternity care, diagnostics, and specialty clinics. Its care model centers on teams of doctors, nurses, and support staff who use electronic medical records, evidence-based protocols, and coordinated care plans to diagnose, treat, and monitor patients across different departments. What sets Mercy apart is its broad scope of services within a community-hospital setting, a networked approach that emphasizes accessible care, patient navigation, and community outreach, often alongside teaching and collaboration within a larger health system. The goal is to improve community health by delivering high-quality, compassionate, and accessible medical care to patients.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Cedar Rapids, IA
Founded: 1900

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