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Glacier Bancorp

Regional bank with community-focused services

Loan Servicing Consumer Clerk

Retail & Commercial BankingConfirmed live in the last 24 hours
Full-timeCoeur d'Alene, ID, USANo salary listed

About the Job

Requirements

  • A high school diploma or equivalent is required.
  • Knowledge of banking policies and procedures is required.
  • At least 1 year of experience in an office environment is required.
  • Ability to multitask and handle complex tasks efficiently is required.
  • Strong organizational skills and attention to detail are required.
  • Ability to work within strict time frames and meet deadlines is required.
  • Customer service skills are required.
  • Knowledge of basic office equipment is required.
  • Working knowledge of Word and Excel is required.
  • Availability Monday through Friday, 8:00 a.m.–5:00 p.m., for 40 hours per week is required.
  • Must comply with applicable laws and regulations, including the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control requirements.
  • Must be able to routinely work indoors in a climate-controlled shared work area with moderate noise.
  • Must be able to perform the stated physical demands, including prolonged sitting, repetitive hand use, occasional standing, walking, lifting or reaching, operating office equipment, and using a computer for an average of 6–8 hours per day when necessary.
  • Must be able to work extended hours or travel off site when required or requested by management, maintain regular, reliable, and timely attendance, and climb or descend stairs in an emergency.
  • Must be able to perform sedentary work, including occasionally exerting up to 10 pounds of force and having close visual acuity for computer work, reading, transcription, data preparation, and inspection tasks.
  • Must be legally authorized to work in the United States.

Responsibilities

  • Perform routine loan maintenance, including processing payments, setting up and changing automatic funds transfers, making customer information file changes, handling home equity line of credit checks, waiving late fees, and correcting or reversing loan payments.
  • Provide knowledgeable, friendly customer service to branches and customers by telephone or email.
  • Process consumer loan payoffs and complete the payoff checklist.
  • Release collateral on all types of paid-off loans.
  • Book all types of consumer loans and changes in terms within 24 hours of receipt.
  • Prepare consumer loan documentation and changes in terms within the department's stated 24-hour turnaround after receiving a completed loan request.
  • Work assigned pending items and filing weekly, follow up on required items, and sign off on and complete files.
  • Review consumer loan files, assemble files, note exceptions, and send exception notices.
  • Participate in community service activities.

Desired Qualifications

  • At least 1 year of experience in loan policies, procedures, and documentation is preferred.

About the Company

Glacier Bancorp

Regional bank with community-focused services

Glacier Bancorp operates as a regional bank holding company with a network of community banks across eight Western states. Its purpose is to provide personalized banking services by leveraging the strengths of a large organization to serve local communities. The company emphasizes a people-first approach, investing in employees’ training and career growth, and maintaining deep community ties through volunteer work, local sponsorships, and partnerships. Glacier Bancorp’s product mix centers on traditional banking services offered through its 17 divisions, aiming to combine personal, local service with the resources and stability of a larger bank. The goal is to maintain financial strength and stability while supporting customers and communities through a broad range of banking solutions.

Company size
1,001-5,000
Company stage
IPO
Headquarters
Kalispell, MT
Founded
1955

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