GSOC Manager

Essential Functions:

1. Responsible for all assigned shift activities within the client’s Security Operations Center (GSOC).

2. Provide continuous oversight/leadership for GSOC operators in reaching the GSOC’s mission and achieving Corporate Security’s goals and objectives.

3. Daily review and analysis of Daily Activity Reports/Incident Reports prepared by the GSOC operators.

4. Provide monthly hands-on training and guidance to GSOC operators.  Assist in all training and the implementation of continuous scenario-based training activities.

5. Work across all shifts to ensure training, documentation, and responses are consistent.

6. As directed, work with the GSOC Manager on security related matters.

7. Interact with and/or report security related matters to Federal, State and local law enforcement agencies as appropriate and in consultation with the GSOC Manager and Senior Manager of Corporate Security

8. Travels domestically and internationally approximately 10% of thetime.

• The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to businessnecessity.

  • All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.

  • Employees are held accountable for successful job performance. Job performance standards maybe documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.

  • Inperformingfunctions,dutiesortasks,employeesarerequiredtoknowandfollowsafeworkpractices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.

  • Allfunctions,dutiesortasksaretobecarriedoutinanhonest,ethicalandprofessionalmanner,andto be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized companyrepresentatives.

Minimum Qualifications At Entry:

Additional qualifications may be specified and receive preference, depending upon the nature of the position.

Minimum Hiring Standards:

• Must be at least 18 years ofage.

• Must have a reliable means ofcommunication.

• Must have a reliable means oftransportation.

• Must have the legal right to work in Ireland.

• Must have the ability to speak, read, and writeEnglish.

• Must have a High School Diploma orequivalent.

• Must be willing to participate in the Company’s pre-employment screening process,including drug screen and backgroundinvestigation.

Education / Experience:

Minimum of five (5) years of experience in GSOC operations at the operator level mandatory; supervisory experience preferred. 

• Strong operational knowledge of technical security systems such as Security Access Control Systems, Video Surveillance Systems, alarm monitoring systems and all as GSOCiated user hardware of those systems

• Strong computer skills, with working knowledge of Microsoft office products

• Familiarity with standard security communication protocols and equipment

• Demonstrate the ability to perform multiple tasks in a challenging or crisis environment, while making sound and practical decisions

• It is essential that the candidate be highly motivated and able to function efficiently in a minimally supervised environment

• Strong verbal and written communication skills are required

• Proficient in Word, Excel, Gmail, and other Google products such as Google Docs

• The ability to maintain a high level of confidentiality towards all security related matters

Certificates, License, and Registrations: 

• California Security Guard license

  • Training Certification and CPR/AED/First Aid Training Certificationpreferred.

Competencies (as demonstrated through experience, training, and/or testing):

• Ability to present training material and facilitate training programs and sessions articulately, confidently, and with ease.

  • Effective organizational skills and extremely high attention todetail.

    • Effective time management in order to deliver projects on-time and that meetexpectations.

    • Ability to receive direct or indirect instruction in written, oral, diagrammatic, or schedule form; act upon such instruction and partner with stakeholders for clarification whenneeded.

    • Competent writer; exhibits knowledge of spelling, grammar, andpunctuation.

    • Experience working in a fast-paced, detail-oriented workplace where judgment and professionalism werenecessities.

    • Capably work under pressure while maintaining a professional image and approach withboth internal and externalcustomers.

    • Ability to create and revise documentation with a variety ofstakeholders.

    • Ability to quickly learn and utilize new technologies as required and demonstrated abilityto quickly learn unfamiliar areas ofbusiness.

    • Ability to interact effectively at all levels and across diversecultures.

    • Strong understanding of adult learning principles and suitable trainingtechniques.

    • Ability to manage the work of others and lead a team using project management skillsand strategies.

Working Conditions (Physical/Mental demands):

With or without reasonable accommodation, a candidate must have the physical and mental capacity to effectively perform all essential functions described. In addition to other demands, the demands of the job include:

• Close vision, distance vision, and ability to adjustfocus.

  • May be required to use a vehicle for the performance ofduties.

    • May be required to work in an active constructionenvironment.

    • Must be available for frequent and occasional limited notice international and domestic travel approximately 25% of thetime.

    • Requiredabilitytoadjustscheduleandworkinghoursregularlywhennecessarytomeetoperational needs.

    • Required ability to handle multiple tasksconcurrently.

    • Ability to maintain composure when dealing with authorities, executives, clients, staff and the public; occasionally under conditions of urgency and in pressuresituations.

    • Required ability to handle multiple tasksconcurrently.

    • Handling and being exposed to sensitive and confidentialinformation.

    • Keyboarding, basic computer usage and operatingcontrols.

    • Frequent sitting, standing and walking, which may be required for long periods of time, and may involve climbing multiple floors of stairs; walking up inclines and on uneventerrain.

    • Occasional reaching with hands and arms, stooping, kneeling, crouching andcrawling.

    • Frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds.

    • Depending upon assignment may be exposed to inclement weather or be required to work in environments or under conditions that require the use of protective gear and devices and/or awareness of personal safety and safety ofothers.

Pay Range: $140k annually