Eaton

Power management leader for electrical systems

Technical Customer Service Specialist - Sales

Pre-Sales Solution EngineeringConfirmed live in the last 24 hours

Full-timeArendal Municipality, NorwayNo salary listedRemote

About the Job

Requirements

A certificate in Electrical Engineering or comparable electrical education is required.
Five years of relevant work experience is required.
Broad understanding of technology in the area of expertise, including EX electrical panels for hazardous applications, is required.
Extensive experience in a customer-oriented job is required.
Project management, communication, and problem-solving skills are required.
Norwegian language skills and strong spoken and written English are required.
Computer skills, including SAP, Microsoft Office, Microsoft Excel, and a CRM system, are required.
Ability to multi-task and prioritize work is required.

Responsibilities

Specify and quote offers for EX distribution panels.
Ensure all enquiries, quotations, and orders comply with internal processes and Eaton trade policies.
Provide technical support to the hazardous-area electrical sector for specialist equipment, including control and distribution products.
Support Field Sales in identifying sales opportunities through proactive case management.
Collaborate with technical, quality, and operations departments to solve problems and provide customer-approved solutions within suitable timescales, meeting quality and delivery expectations.
Collaborate with customers to serve their needs and keep them informed about current technologies and product releases.
Prepare standard reports and maintain SAP system and master data, ensuring orders reflect customer requirements for delivery and documentation.
Identify and implement methods to continually improve departmental cycle time and output quality.
Support other Eaton GEIS departments, including finance, logistics, and customer support, when requested.
Manage technical and project inquiries for EX power distribution systems (ETO) and configured products for the Nordics region, focusing on the Norwegian offshore market.
Support Nordic customers and the sales organization with technical issues, enter product orders in SAP, and coordinate product deliveries with CEAG factories.

At Eaton, we are dedicated to improving the quality of life and the environment through the use of power management technologies and services. Within our Global Energy Infrastructure Solutions (GEIS) business, the CEAG product line is a global leader in electrical equipment and solutions designed for hazardous and industrial environments.

As a Technical Specialist you will be responsible for managing technical- and project inquiries of EX power distribution systems (ETO) and configured products for the Nordics region with focus on the Norwegian offshore market, supporting our Nordic customers and sales organization on technical issues, entering product orders in SAP as well as coordinating deliveries of products with our CEAG factories. In your future role as a Technical Specialist in our Customer Service department you will be provided with a clearly defined development plan .

What you’ll do:

Specifying and quoting offers for EX distribution panels.
Ensure all enquiries, quotations and orders are conducted in accordance with internal processes and Eaton trade policies.
Provide technical support to the hazardous area electrical sector for specialist equipment including control and distribution products.
Support Field Sales with identifying Sales opportunities through pro-active Case Management
Work in collaboration with key departments within the business such as technical, quality and operations to solve problems and provide customer approved solutions in adequate timescales with regard to both quality and delivery performance.
Close collaboration with customers to serve their needs and keep them informed about current technologies and product releases.
Standard report preparation and ensure SAP System and Master data is kept up to date and orders fully reflect the customer requirements regarding delivery and documentation.
Identify and implement methods to continually improve departmental cycle and quality of output.
Support other Eaton GEIS departments, like finance, logistics and customer support, when requested

Qualifications:

Certificate in Electrical engineering or comparable Electrical education
5 years’ relevant work experience

Skills:

Broad understanding of technology within the area of expertise (EX electrical panels for hazardous applications)
Extensive experience in a customer-oriented job.
Excellent Project Management, communication, and problem-solving skills.
Norwegian language skills required, Strong English language skills (oral and written).
Good computer skills (SAP, MS Office, MS Excel, CRM system)
Highly effective communication skills
Well-organized, responsible, and ethical
A team player with high level of dedication
Ability to multi-task and prioritize work.

What We Offer:

Fully remote role based in Norway.
Flexible working hours that support work-life balance.
Career development opportunities within a global power management company.
Exposure to innovative CEAG and GEIS technologies serving critical industrial and offshore applications.
Inclusive and collaborative company culture focused on continuous learning and growth.
Comprehensive employee insurance coverage and other insurance benefits.
Attractive defined contribution pension plan.

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All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

About the Company

Eaton

Power management leader for electrical systems

Eaton designs and sells electrical power management products and services for data centers, utilities, aerospace, and other industries. It provides hardware like switches, circuit breakers, transformers, and distribution equipment, plus software and services to monitor, protect, and optimize power flow from generation to end use. It combines an end-to-end power management portfolio with a long history of acquisitions to be a broad, globally integrated provider. Its goal is to enable reliable, efficient, and safe electrification across industries by improving energy management and resilience.

Company size: 10,001+
Company stage: IPO
Headquarters: Dublin, Ireland
Founded: 1911

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