Hyland
ECM platform with cloud services
AI Program Lead
About the job
- At least 3 years of hands-on experience working with artificial intelligence tools, prompt development, or automation solutions, combined with at least 3 years of experience working within Salesforce or similar customer relationship management platforms.
- Proven ability to design, build, and optimize artificial intelligence agents and autonomous workflows using artificial intelligence orchestration frameworks or automation tools, with experience executing technical projects in fast-paced environments.
- Strong understanding of data structures and integrations, including application programming interfaces and structured data formats, with experience connecting structured and unstructured data sources to enable context-aware, action-oriented artificial intelligence workflows.
- Experience supporting Revenue Operations, Sales Operations, or go-to-market teams, with familiarity with sales engagement, forecasting, and enablement platforms.
- Experience creating training materials or supporting end-user adoption, including partnering with Enablement teams and contributing to documentation standards, operating processes, and best practices for artificial intelligence initiatives.
- Design, build, and optimize artificial intelligence agents and autonomous workflows for account research, pipeline insights, and sales content generation, including multi-step workflows that integrate reasoning, decisioning, and action-taking across systems.
- Integrate artificial intelligence capabilities into Salesforce and adjacent revenue platforms by connecting structured and unstructured data sources to enable context-aware, action-oriented workflows and cross-system execution.
- Partner with Revenue Operations, Sales, Marketing, and Customer Success to deliver automation solutions aligned with business needs and execute against a defined artificial intelligence roadmap with measurable outcomes.
- Continuously improve agent performance using feedback loops, usage data, and outcome-based metrics, and develop and refine production-grade prompts and automation logic for consistent outputs across workflows.
- Identify and mitigate risks related to artificial intelligence usage and data handling, ensuring that agent solutions align with company data governance and security standards while monitoring adoption and gathering feedback.
- Partner with Enablement teams to support training and rollout of artificial intelligence tools and contribute to documentation standards, operating processes, playbooks, and best practices for sales teams.
- Experience building multi-step artificial intelligence workflows that integrate reasoning, decisioning, and action-taking across systems to deliver end-to-end automated execution.
- Ability to develop and refine production-grade prompts and automation logic using feedback loops, usage data, and outcome-based metrics to improve agent performance.
- Experience integrating artificial intelligence capabilities into Salesforce and adjacent revenue platforms to enable cross-system execution and improve sales productivity and operational efficiency at scale.
- Familiarity with data governance, security standards, and risk mitigation practices related to artificial intelligence usage and data handling, including enterprise compliance requirements.
- Experience evaluating and implementing artificial intelligence tools and platforms, contributing to artificial intelligence roadmap planning and delivery against defined milestones and measurable business outcomes.
About the company
Hyland provides enterprise content management (ECM) solutions that help organizations manage content, processes, and cases from a single platform. Its OnBase product offers a unified view of information, enabling access to the right data when needed and supporting content services, workflows, and case management, with cloud-enabled options for scalability. Hyland differentiates itself with an industry-agnostic, integrated platform that supports digital transformation across healthcare, financial services, government, and education while prioritizing compliance and efficient operations. The company aims to help organizations modernize information management, improve efficiency, stay compliant, and deliver better experiences.
Company Size
1,001-5,000
Company Stage
Debt Financing
Total Funding
$3.4B
Headquarters
Westlake, Texas
Founded
1991
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Simplify's Take
What believers are saying
- Microsoft partnership on Azure and co-sell opens regulated enterprise pipeline in 2026.
- CommunityLIVE 2026 launched Enterprise Context Engine, Agent Mesh, and Control Tower for automation.
- Healthcare wins like OU Health and Rexel Canada validate fast ROI and referenceability.
What critics are saying
- Microsoft Marketplace distribution deepens dependency on Azure and weakens Hyland’s leverage by 2027.
- Enterprise AI rivals like OpenText and Microsoft compress Hyland’s pricing and differentiation.
- If Content Innovation Cloud misses adoption, Hyland becomes a legacy ECM vendor facing slow decline.
What makes Hyland unique
- Hyland’s Content Innovation Cloud unifies content, process, and application intelligence across legacy systems.
- OnBase, Alfresco, Nuxeo, and Perceptive give Hyland deep installed base reach.
- 2026 Gartner named Hyland a Leader in document management for execution and vision.
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Benefits
Remote Work Options
Hybrid Work Options
Wellness Program
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↓ -1%2 year growth
↓ -1%Hyland, a global leader in content intelligence and automation, has appointed Arunava Saha Dalal as Chief Strategy and Transformation Officer. Dalal brings nearly two decades of management consulting and enterprise AI expertise to the role. As Chief Strategy and Transformation Officer, Dalal will lead Hyland's corporate strategy function, working with executive leadership to sharpen competitive positioning and guide investment priorities. He will also focus on accelerating revenue transformation and advancing international growth. Dalal most recently served as a Partner at Bain & Company, where he led strategic initiatives for clients across industries, with particular focus on healthcare. His appointment comes as Hyland accelerates growth in the content intelligence and automation market, particularly in regulated industries.
US colleges face mounting enrollment pressures as high school graduates decline from 3.9 million in 2025 to a projected 3.4 million by 2041. Institutions are increasingly targeting transfer students, but manual transcript processing—often taking over 20 minutes per document—creates significant bottlenecks. Hyland has launched Intelligent Transcripts, an AI-powered solution that automates academic document processing. The technology interprets complex, multi-institution transcript records and converts them into structured data for faster admissions decisions. The system integrates with existing platforms, including student information systems, and routes exceptions for human review only when confidence thresholds aren't met. Grand Rapids Community College reports the workflow significantly reduces processing time and human error. The solution addresses what's become a critical mismatch: institutions pursuing growing transfer student populations whilst relying on their slowest processing methods.
Erie Insurance is partnering with Hyland to deploy the Content Innovation Cloud, transforming unstructured content into operational intelligence across nearly seven million policies. As the 12th largest auto insurer and 11th largest home insurer in the US, Erie faces challenges with approximately 80% of its documents being unstructured content, including emails, text documents and voice recordings. The deployment extends Erie's existing relationship with Hyland, building upon its current use of Hyland OnBase as its core enterprise content management repository. The Content Innovation Cloud will federate and activate unstructured content with governance enabled through security, permissions and access controls. The platform aims to help Erie's teams accelerate decision-making, work more efficiently and better support employees, agents and customers whilst advancing the company's modernisation and expense reduction priorities.
Hyland, a global enterprise content management leader, has partnered with Microsoft to bring its Content Innovation Cloud to Microsoft Azure. The collaboration aims to accelerate AI-driven enterprise transformation by combining Hyland's governed content platform with Azure's ecosystem. The partnership addresses a critical bottleneck in AI adoption: grounding AI models in trusted, governed enterprise content. Hyland and Microsoft will launch joint go-to-market and co-sell initiatives targeting content-rich, regulated industries including healthcare, insurance, financial services and government. Hyland solutions will be available through Microsoft Marketplace, enabling customers to use existing Azure commitments and streamline procurement. The partnership supports Hyland's multicloud strategy, allowing deployment across regions whilst maintaining data sovereignty and compliance requirements. Azure's global reach enhances Hyland's ability to serve customers at different stages of their AI journeys.
Rexel Canada has achieved near-perfect invoice processing accuracy within 48 hours of deploying Hyland's agentic document processing system, eliminating manual validation and significantly reducing processing time. The deployment was completed in partnership with Onit as part of Rexel's Axelerate 2028 strategic plan. Hyland's solution, built on its Content Innovation Cloud platform, uses generative AI and agentic automation to process unstructured financial documents, handling handwritten invoices, complex tax structures and poor-quality scans without extensive customisation. The system applies plain-language configuration and automated reasoning to adapt to document variability. Rexel Canada, a Hyland customer for over a decade, operates nearly 200 locations across Canada with over 2,000 employees as a leading electrical distribution and services provider.