Customer Service Associate

About Pestie

Pestie is on a mission to revolutionize the pest control industry. We make it ridiculously easy for homeowners to keep bugs out—without the hassle, hidden fees, or high costs of traditional pest control services. Our smart, science-backed approach delivers professional-grade pest protection straight to customers’ doors, making DIY pest control more effective and convenient than ever.

We’re a fast-growing, ambitious team that thrives on innovation, data-driven decision-making, and a customer-first mindset. At Pestie, you won’t just have a job—you’ll have the opportunity to make a real impact, solve exciting challenges, and grow alongside a company that’s shaking up an outdated industry.

We believe in hiring smart, passionate people and giving them the freedom to do their best work. If you’re looking for a place where you can challenge yourself, contribute meaningfully, and be part of a team that’s building something special, we’d love to hear from you!

About the role

As a customer service associate, you will be communicating with our customers via email, live chat, texts, and phone calls. This position answers product questions, resolves customer concerns, and delivers accurate information in a professional and timely manner.

We are looking for someone to join our team from Monday-Friday, 9:00 a.m. to 5:00 p.m. Mountain Time, pay range: $17.00 - $19.00. We are looking for someone located in Utah who can join us in our Bluffdale office.

What you'll do

• Respond to customer inquiries across support channels with professionalism, accuracy, and empathy.
• Ask clarifying questions to understand customer needs and identify appropriate solutions.
• Research product and service questions using available resources and collaborate with teammates when additional guidance is needed.
• Troubleshoot customer issues and communicate clear solutions and next steps.
• De-escalate difficult conversations with patience and respect.
• Anticipate related questions and provide information that helps customers avoid further confusion.
• Follow through on customer concerns, including coordinating additional support or follow-up when appropriate.
• Maintain knowledge of Pestie’s products, policies, and procedures as they evolve.
• Exercise judgment within established guidelines and escalate issues when necessary.
• Share recurring customer concerns and opportunities to improve service.
• Apply coaching and feedback to meet established quality and productivity expectations.
• Maintain reliable attendance and readiness to assist customers at the scheduled start time.

Qualifications

• Strong written and verbal communication skills.
• Ability to listen carefully, evaluate information, and resolve customer concerns.
• Resourcefulness in finding answers and learning unfamiliar products or processes.
• Attention to detail, organizational skills, and consistent follow-through.
• Ability to remain professional and composed during challenging conversations.
• Comfort learning software and working across multiple communication channels.
• Willingness to receive feedback and apply it to daily work.
• Availability to work on-site in Bluffdale, Utah, during Monday-Friday, 9:00 a.m. - 5:00 p.m.
• Education: High school or equivalent (Preferred)
• Experience: Customer Service: 2 years (Preferred)

Benefits

• Medical, dental, and vision
• Accrued paid time off
• 401K with a 4% employer match
• Paid training